Discover Customer Service Representative (CSR) interview questions

My process was likely unusual because I interviewed after getting approved by a family member for a hire referral. I completed the application and was scheduled for an interview. A week later, I met with a human resources staff member and conducted a pretty routine one-to-one interview. In fact nothing about it really stands out in my memory. I received a call with the job offer a few days later and started working about ten days later (upon successful completion of a urine analysis drug test and a satisfactory credit history report). The most prominent aspect of the background check that I recall was learning that the company needed to ensure that I had no legal judgements on my credit or arrest record in my background check.