UPS Inside Sales Representative interview questions

They use a phone screening that is about 30-45 min long interview. Following which you, if selected are scheduled for an in person interview with 2 people a member of HR and a Sales Manager. They have a very structured process for the interview and you are asked questions from their list of predetermined interview questionnaire.

I applied for the position from a pop up ad about 2 days before I got a brief phone interview. During the phone interview, they go over your resume, with your job history confirming that the dates are correct. They give you a brief overview of what the position entails, pay, and schedule. If you are comfortable with that, they send you over a assessment. It's HARD. They will tell you to make sure you finish it, because it goes over how many questions you got right. It is timed, so if you do not complete it, it counts against you. The other part of the test are basic personality questions and questions about your work ethic. All in all, it takes about an hour to complete. After you compete the test, if they decide to move you forward, you will get a phone call for your panel interview. They invite you to go to the facility, listen to some sample calls, take a tour of the building, and lastly, have your panel interview with a supervisor and a HR rep. They give you a notebook and pencil to jot down answers which is great because it gives you a second to think about your answers and stick to the questions versus rambling on and on. They ask you random questions from a paper that you get to see as well, and they are taking notes the whole time. Pretty basic situational and behavioral questions. Answer in the STAR format and you'll be golden. After you're done, they will ask you if you have any questions, and then you're done! It was a pretty simple easy process, besides the test haha but I got a call the next morning asking to accept the offer! I start next month and super excited! Good luck to you!