Verizon Customer Service Representative (CSR) interview questions

Several weeks after filling out an online application, I was contacted by phone to setup an initial phone interview. The phone interview took about 10-15 minutes and mainly asked questions to determine if I could fulfill the demands of the job. After the phone interview, I was scheduled for a computer-based skills test, which lasted about 90 minutes. After passing the skills test, I was contacted for a one on one interview. I was actually interviewed by two different individuals, an HR rep and a CS Supervisor, but not simultaneously. That process lasted about an hour. I was later contacted by phone with the job offer, pending successful background check and drug test. The whole process from initial interview until completion of the background check took a little over 4 weeks.