Verizon Customer Service Representative (CSR) interview questions

There are several questions. Situation, task, action, resolution Scenarios You must pass an assessment before being invited to an interview 2 or more interviewers. Final interview conducted with human resources Detailed answers expected Not too bad overall

Video interview, in person interview, and phone interview. Awkward doing the video but it was okay. They ask a series of questions during the video interview. I waited about a week and got a call from a recruiter who explained the job and scheduled a 1:1 interview.