Tell me about a difficult situation?
Product Support Interview Questions
2,237 product support interview questions shared by candidates
How would you handle an incident?
How do you handle an excited employee
What does good customer support mean to you?
Bunch of questions about JVM's and how to troubleshoot them. Including how to read heap dump, thread dumps.
How do you prioritize your cases?
Can ask you anything related to support process and services
What tech experience did I have?
The aptitude questions are very basic.
Standard competencies based questions (what are your strengths etc.) however this one did stick out - What`s your preferred management style?
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