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      AT&T

      Engaged Employer

      AT&T reviews

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      3.3

      51% would recommend to a friend

      (41,994 total reviews)
      avatar

      John Stankey

      44% approve of CEO

      45% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.8

      Compensation and benefits

      3.2

      Career opportunities

      3.1

      Culture & values

      3.0

      Work/Life balance

      2.8

      Senior management

      AT&T has an employee rating of 3.3 out of 5 stars, based on 41,994 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AT&T employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      42K reviews
      1.0
      Jun 13, 2008

      Horrible company!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free Internet room where we could all work on our resumes for monster.com

      Cons

      PAR! Okay, I know this was 2005 BUT I would imagine a lot of the same top mgmnt in Atlanta are still in charge, but I was in the call center..and I knew something was wrong when AWS analog phones would get worse reception, forcing people to upgrade and pay $18.00 to do so! THEN.. here comes PAR.. this very unrealistic measurement of call times, "short" calls, same customers calling back within a 24 or 48 hour period..and Quality Assurance. I knew reps who held on to there jobs by meeting 2 ..messing up the other 2. There were reps hanging up on customers hoping to lower there call time hoping to keep their jobs. ..so what if they were caught! They might get fired anyway. ...and I saw the facility get more empty and empty until Fall of 2005 when I was let go for call times. I nearly lost my apt, and my stress level shot up. I see Ralph De La Vega is now the CEO... he was, I think a Cingular VP at the time. I pray that these top managers in Atlanta suffer hellish consequences for unfair termination they put me and other good reps though. The company I work for presently, and the one I was at before I went to what was then AWS, as well as AWS before the merger, find that I meet the call times intheir call centers. Trust me, I'm not some bitter jerk,, I am totally right about this. Once again, top tier in Atlanta or whoever approved PAR or recommended, I pray that you are in pain, and get exactly what you deserve. Disgusting! Absolutely disgusting!”

      1.0
      Jun 13, 2008

      A great place for a blind conformist, hell for anyone who isn't a lemming

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits are the main thing keeping people there in my line of work, but the company is doing everything it can to take those away.

      Cons

      Micromanagement, senior management making decisions without taking feedback from those who have to carry the decisions out, poor performance reviews, lousy compensation given the vast profits the company is reporting, unrealistic policies and procedures, poor resources, lack of management support of employees, lack of communication between departments, management giving orders from the top down with little regard for the consequences.

      2.0
      Jun 12, 2008

      I'm Ready for Promotion!

      Senior training manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I'm finding it really hard to think of any. Seems like contractors get treated better than career employees, and craft get a better deal than managers. It used to be advantageous to be an exempt manager, but the benefits keep getting cut, and the hours keep getting longer... You would think that a telecommunications company would be a leader in encouraging their employees to telecommute, especially with the gas prices these days, but that's the irony. It is nice to have a steady paycheck (as opposed to contracting, knowing that you'll be moving on in 18 months makes it really hard to plan for retirement).

      Cons

      Managers are "at will" employees, so they could let us go at any time. There is a tremendous amount of effort spent in "perception is everything" instead of actually producing something of value. Leadership is too busy looking at the matrix, and grinding the worker bees into the ground. Too many jobs have been sent overseas--good jobs that would be perfect for entry level high school grads, or college grads. All the perks and benefits are drying up. No more investing in employees. Tuition aid used to be substantial; now it's a joke. No time given for professional development, although the meta-message is that you train yourself to stay on your game. In regards to training, structure and vision are very disjointed. Best practices still haven't been established since the mergers. Won't invest in real professionals to work out bugs and roadblocks, just rely on incumbents to figure it out on their own, but those who go above and beyond, get no incentive, or promotion, just empty promises.

      Viewing 41935 - 41937 of 41,994 Reviews
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