Does Agoda pay their employees well?

According to anonymously submitted Glassdoor reviews, Agoda employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Agoda. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Agoda?

78% of Agoda employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Agoda 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Agoda?

Customer Experience Specialist (240) , Customer Service Representative (182) , Senior Software Engineer (159) , Software Engineer (143) , Market Manager (90) , Customer Service Specialist (83) , Customer Service (60) , Accommodation Services Specialist (49) , Manager (37) , Project Manager (31) , Software Engineer(Internship) (29) , Analyst (28) , Senior Manager (28) , Customer Support Specialist (26) , Software Engineer Intern (25)

What are the pros of working at Agoda according to real employee reviews?

"People are great in general" ((in 193 reviews)); "When I moved to Bangkok for Agoda I was supported all the way and met some great friends and colleagues" ((in 153 reviews)); "Benefit and work life balance is good" ((in 151 reviews)); "Good pay even at entry level for the customer service" ((in 88 reviews)); "Great team and atmosphere in the team" ((in 73 reviews))

What are the cons of working at Agoda according to real employee reviews?

"There are a lot more bad managers than good managers here." ((in 63 reviews)); "need to perform otherwise there is no career progression" ((in 23 reviews)); "– Tech leadership is mostly weak (depends on the area you’re in)." ((in 20 reviews)); "Career development is lacking compare to other company" ((in 15 reviews)); "Senior management was alarmingly arrogant, weak of character, and of surprisingly limited integrity." ((in 14 reviews))

What are employees saying about Agoda layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Agoda layoffs and their outlook for job security at Agoda in 2026.

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Agoda

Agoda reviews

3.9

78% would recommend to a friend

(2,897 total reviews)

Omri Morgenshtern

76% approve of CEO

69% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Compensation and benefits

3.9

Work/Life balance

3.7

Career opportunities

3.4

Senior management

Agoda has an employee rating of 3.9 out of 5 stars, based on 2,897 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agoda employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

5.0

Apr 14, 2026

Customer Service

Cse

Recommend

CEO approval

Business Outlook

Pros

Good Culture and work environment, WFH is best

Cons

confusing process, the company is Very Small

4.0

Apr 10, 2026

Good team, but leadership changes led to a more challenging work environment

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Supportive colleagues, good learning opportunities.

Cons

Following changes in leadership, the work environment became more challenging and not healthy. Feedback was frequently collected, but rarely translated into meaningful action, making the process feel ineffective. KPIs were not always applied fairly, leading to inconsistent performance evaluation.

5.0

Apr 10, 2026

Good Company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good Company, greateful to be part of this team

Cons

N/A, no cons i can say.

Viewing 37 - 39 of 2,897 Reviews

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Jobs at Agoda

Principal HR Business Partner (North America)

Accounting Manager (Rocket Travel by Agoda)

Principal HR Business Partner (North America)

Principal HR Business Partner (Chicago)

Senior Consultant, Learning & Development

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Customer Service

Good team, but leadership changes led to a more challenging work environment

Good Company

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