Booking.com reviews

4.1

80% would recommend to a friend

(7,584 total reviews)
avatar

Glenn Fogel

71% approve of CEO

68% positive business outlook

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,584 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
2.0
Oct 2, 2014

Bad Management & Low Salary

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people are usually young and fun to work with. You can get some experience if you are on a entry level.

Cons

The management is really bad. It seems that the people in managerial positions are lacking the required skills and competencies. Overall, the company is not interested in employee retention or growth. Internal politics play a significant role-you can see that in promotions. The salary is below market level and the workload is extremely high. It is not a place to work for high potential employees with strong educational background. Work Life balance clearly at risk. I would not recommend working at Booking.com.

1.0
Sep 25, 2014
Recommend
CEO approval
Business Outlook

Pros

Holiday party and year end gift Colleagues are fun to hang out with and go to happy hours Casual dress code See new places across country/world

Cons

While the highlights sound great-- an outsider may even be left scratching their head and thinking how can anyone not want to work here? Well my friend, sign the dotted line and in six months you too can see how chaotic and unorganized things are. As you update your LinkedIn and come up with a clever excuse as to why you need a new job after only 6 months you can reflect as to how much that dress code and holiday party mean to you and your personal sanity. In a nutshell: it's like backwards innovation and tooling, mediocre leadership stretched too thin, and poor compensation that make it intolerable to stay here longer than a few years. Combine this with a call center approach to a corporate office and its Booking.com's recipe for an employee retention disaster. There is no one on one account management support any longer as promised to partners. The foundational elements and values are changing after ten years. Explain that to your several hundred thousands of partners. There is a new phone system that chooses the poor sucker who is in available status and mandates they answer calls related to another slackers market who is not available. Yet this person is available and sits at their desk and streams the latest sports event or Nicki Minaj music video. Completely serious. A corporate office of account management for the worlds largest travel site with no voice mail for their clients to reach out to. This results in mediocre service across the board, sticky notes on desks, and just general discontent among employees. Internal promotions are a joke when it comes to compensation. It's a 10% increase. If you want to strain yourself you might get 11% and a free migraine! Wahoo! Relocation- no problem best of luck if you can afford it after the one year supplemental package has wore off. In a nut shell. Apply to the competition if you want to work for a travel site. Work hard, get paid hard. Or you can come here and just work hard. Nothing else.

avatar
Booking.com Response
11y
Good comments, thanks. There is a new phone system, put in place to try to be more responsive to hotel partners. We're working on the process in order to make the service as strong as possible while still valuing employees' roles. We're reading all of the feedback in an effort to improve.
1.0
Oct 29, 2019

Don't, Just don't.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free fruit (sometimes) and candy

Cons

You love toxic environments, heva passion for zero stability and enjoy playing Russian Roulette with unstable management? Then booking.com is the perfect place for you to work at. The lack of professionalism and transparency from management is embarrassing . The constant harassing of good employees drives many people to quit the job more often than not, while the managers are allowed to get away with everything. They can do whatever they want with your PTO and say you missed days when you didn't. The policies are inconsistent and vague, things change regularly and employees are never informed, and our benefits are either taken away or reduced. Our insurance recently went up, yet a pay increase is apparently impossible. You can be here for 3-4 years and your pay won't even increase by a dollar per hour. For a multi-billion company their most "important' employees (AKA the agents) don't get paid a living wage and will have to rely on part time jobs and credit cards to get by while managers and executives fill their pockets.No one really ever knows what's going on, people are told to do one thing and then are told to do the exact opposite by management and support staff, the system constantly crashes and there is a multitude of bugs on a regular basis. They want you to believe that we are innovative and advanced, but are just rolling out things that other companies have been doing for years. They promote healthy living, yet the canteen fridges have had black mold and smell terrible, on multiple occasions we get food that's already expired or has mold in it and they could care less about the mental health of their employees. If you want to advance within the company, don't even bother. Most internal openings already have a name to them and they are opened to others only for legality reasons. HR will do nothing to favor the employees and instead fall into the high school mentality with management, ignoring issues that few are brave enough to report. If you report something anonymously, somehow the person you're reporting will find out and retaliation will ensue even though is prohibited. Favoritism and bootlicking will get you everywhere. Good numbers, good behaviors and work ethic will ensure that you are stuck in the same job for years on end and even risk termination. Do yourself and favor and don't bother applying here. This place is not worth it.

Viewing 67 - 69 of 7,584 Reviews

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