Booking.com reviews

-Downward spiral towards the fall of what I once regarded as a great empire--which it is, but things fall apart with rapid growth and greedy decisions that leave a demoralized and disgruntled front line army a.k.a. the Hotels Department -Unattainable targets set by far away Amsterdam that change at any given moment, sometimes in the middle of the quarter due to error in forecasting by local SAMs -Sometimes even told to abandon our actual goals for bonus structure ENTIRELY to further the advancement of company's main initiatives -Sometimes main initiatives require us to annoy and strongarm partners to the point of making employees feel desperate, upset and pretty much losing every ounce of passion when encountering our upset partners. Leadership team cannot offer any helpful guidance because we try every which way and they know we're pretty much set up for failure but probably can't say it outloud. -Mandated use and tracking of a terrible excuse for an internal, homegrown salesforce (Booking can totally fork over the cash for what a company like Salesforce does best than thinking we should spend our resources and time on a broken system to optimize opportunity and revenue) -Upper hierarchy essentially mandating terribly executed micromanaging tactics that leave the entire local office from top to bottom to not trust anything and anyone -SAMs aren't able to work together, not sure why when they are wonderful individuals and aren't allowed to manage teams due to being overworked and micromanaged themselves -50% travel alongside change to Friday meetings are set up poorly and burn employees out fast -paid below industry standard -Everyone understands that change is constant and inevitable, but what no one gets is how poorly change is handled and communicated by management -On that, transparency and communication have declined significantly over the past year -recruiting is backlogged and can't send the best candidates for such a reputable company or folks realize that they shouldn't even try -Lastly, our HR department which I didn't have any care or opinion for before has truly turned out to be an overworked joke. Seems like they don't have the time or resources to make a true difference and help on a local level

Ouch where to start.... - Account managers: absolutely NO work life balance. 50% travels means that when you are in the office that's a minimum of 12+ hours/day, when you are out of the office, you are basically working until midnight EVERYDAY with barely a lunch break. Not even to mention working during weekends. Management encourages you to leave on time but work demanded does not fit in a day. Oh and when you actually manage to get everything done working crazy hours you are blamed not to take additional initiatives... Do NOT ever wish to get a major market as this means additional projects, pressure and stress. As a matter of fact when i left nobody volunteered to take over my nb 1 market for the office... - Great company if you like to show off, tell the word how great you are and what an amazing job you do (you dont actually need to do a good job, just say you do). This is actually against the official company policy....what happened to 'work horses versus show ponies'?? - Promotions based on 'who you know' basis. - Micro management, even if you work 12h a day +, but one day you dont make 10 acquisition calls and report the notes (because on the road you dont have internet everywhere), say bye bye to your bonus. You need to justify everything, every call, every action. - The role of an account manager has become a call center; where all your calls and emails are tracked very closely. No consideration for the employees you are just a dot that they place wherever and whenever they need you. Funny enough I had recommended one of my friend, which i regretted 6 months later as she was (along with the rest of her team) maltreated by her manager. Every single manager at all levels was aware of the situation, including HR directly but you see nothing was ever done as this person was so good at saying how much of an amazing job she was doing... First 2 years were great, intense but i am a hard worker so dealt with it. Last year was just a nightmare and apparently got much worst since I left only a few months ago....(which I had anticipated)