Booking.com reviews

4.1

80% would recommend to a friend

(7,584 total reviews)
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Glenn Fogel

71% approve of CEO

68% positive business outlook

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,584 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
3.0
Sep 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Lots of training, free food, bonuses, trips to Amsterdam for those interested, free "swag", culture. Never a dull moment. Keeps you on your toes. Great for entry customer service gaining skills.

Cons

Long and tiring hours, very little down time or personal time, favoritism by management, unhappy agents, unhappy customers...LOTS of complaints from people all around the world. Its all on your shoulders. Promotions are near impossible if you're not a kiss up even if you have consistently shown to be a great employee with high numbers and drive to advance. If youre not a social butterfly, say goodbye to ever going anywhere in this company and getting no help. Booking.com doesnt feel like a long term place to work. I was there 3 years nearly and had 4 interviews to advance to another position and was constantly turned down. I left because I was tired of the rat race.

4.0
Apr 15, 2015
Recommend
CEO approval
Business Outlook

Pros

- Amsterdam once a year for free. Even your passport gets reimbursed. - We are very spoiled. We get free stuff all the time! - Diversity. I've never met someone from Russia before, or someone who speaks Japanese. -Looks good on a resume -Hard to get fired. If they are firing you, you'll know why because they brought it to your attention multiple times before they give up on you. - Realistic expectations - as someone with no kids, i find the job pays well. This would depend on your living situation though.

Cons

It's a job, there's always going to be something to complain about. Favoritism is strong in my office. A lot of managers hang out and party with employees. The office has a high school vibe to it at times. There's tons of drama. If you want to advance fast in the company it's best to befriend as many managers as possible. Booking would rather promote someone based on manager review than their actual numbers! Another con is that it's hard to get fired. It's a pro in some ways but bad at times because there are managers and employees that should be fired.

2.0
Feb 3, 2015
Recommend
CEO approval
Business Outlook

Pros

The clients, The Customers and The colleagues.

Cons

Average wage for an extremely successful company, unable to manage the work loads. Doesn't seem well thought out - The CEOs, higher management and departments are too distant from each other. The philosophy of the company doesn't meet the reality of the company. Lots of intelligent, bright forward thinking people overlooked and overworked.. Its like a cult and you are constantly branded. From training they put you out with not much support. They promote that you are you and we are booking but there is no time to be yourself. No-one seems to know what they are doing and its clear that they haven't any systems in place to assist those on the front line. It appears they are working too fast to get more clients and therefore scrimping on quality.

Viewing 76 - 78 of 7,584 Reviews

Glassdoor has 9,127 Booking.com reviews submitted anonymously by Booking.com employees. Read employee reviews and ratings on Glassdoor to decide if Booking.com is right for you.