Capital One reviews

3.6

59% would recommend to a friend

(18,862 total reviews)
avatar

Richard D. Fairbank

75% approve of CEO

63% positive business outlook

Capital One has an employee rating of 3.6 out of 5 stars, based on 18,862 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital One employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

19K reviews
2.0
May 5, 2025
Recommend
CEO approval
Business Outlook

Pros

- Good talent across the board - Decent benefits - Personally don’t mind the RTO

Cons

It’s honestly turned into an incredibly toxic place - The culture has taken a nosedive in recent years. The bar keeps moving higher, which is fine if leadership could clearly define what success even looks like. Most of the time it just feels like guesswork - Stack ranking has made everything feel competitive and political. Collaboration feels forced because everyone’s trying not to be at the bottom of the pile - A lot of people are “nice” on the surface but it doesn’t feel genuine, more like performative positivity. These are the same people who will turn on you to save their own butts during stack ranking - Tons of new leadership hires from big tech who don’t really get the culture and are pushing a cutthroat mindset that doesn’t fit Nearly all of my colleagues are looking for other jobs, many have left over the years citing the same reasons. I’m also looking to leave ASAP after a health scare probably resulting from the stress and anxiety from this job.

1.0
Jan 27, 2024
Recommend
CEO approval
Business Outlook

Pros

Compensation and benefits are mediocre, not terrible.

Cons

In many ways, whether or not you ultimately succeed or "fail" within this company will already have been predetermined. There are so many variables that are completely outside of your control: who your manager is, what your relationship dynamic is like with your manager, what team you get placed on, the timing of being placed on your team, what projects your team is tasked with during your time there, what specific stories you get assigned, how "visible" upper management decides that you and/or your team has been (which, ironically, is a comically opaque determination). But the biggest offender, by far, is the abhorrent Performance Management process. For those who don't know, C1 judges its employees via "stack ranking," which means that, if upper management groups together the best 10 employees in the entire department or division of the company, they will be compared against one another and ranked in order from "best" to "worst." What this means, is that 2 or 3 out of 10 of these employees will be deemed "underperforming," despite being objectively outstanding, invaluable employees. In other words, your "performance" has almost nothing to do with your actual efforts, work, or productivity, but has everything to do with *who* you are compared against, and how your specific collection of managers judge your "stack," or pool, of peers. There is literally a specific metric the company is required to meet, so, by "necessity," there HAS to be a certain number of "underperformers." To re-use the above example, if all 10 of the employees were virtually indistinguishable and performed at exactly the same level, management would be required to push 2 or 3 to the bottom of the stack, in order to meet this quota. Thus, it's not a matter of "will anyone be issued a PIP?" but rather "WHO will be issued a PIP?" This unavoidably results in an atmosphere and culture that is competitive, hostile, and self-serving. Counter-intuitively, your "teammates" and "co-workers" are actually your rivals and competitors. C1 also abuses this Performance Management process as a thinly-veiled means of forcing attrition and reducing headcount. It's essentially a way for them to perform mass layoffs without officially labeling it as such. This is currently happening every 6 months, resulting in a Performance Management process that is as omnipresent as it is looming, hyper-aggressive, counter-intuitive, hostile, impersonal, subjective, arbitrary, asinine, and futile. At least from the perspective of employees. I suppose for the executives of the company, the PM process achieves its desired result of trimming fat and attempting to motivate employees through fear and uncertainty. I have seen many, many brilliant, talented, and hard-working employees be managed out of the company, simply due to getting the short end of the stick. Apart from everything mentioned above, there are too many other cons to go into detail, but to briefly summarize some additional points: - No annual COLA (Cost of Living Adjustment). Your starting salary may eventually be updated if you're deemed worthy of a promotion, but otherwise it will stagnate and essentially be worth less and less with each passing year, due to inflation. - No EOY bonuses - Management is unhelpful and extremely micro-managing, to the point of making your job more difficult - There is an excessive amount of unnecessary, yet required, meetings, which wastes an enormous amount of development time. More often than not, these meetings are managerial and/or corporate/business-centric in nature, with engineers having no purpose whatsoever attending. There is no meaningful input or contribution that engineers are able to give, nor is there anything of value for them to take away. - There is virtually no formal or official on-boarding process to speak of; you will be thrown into the deep end of the pool and be expected to hit the ground running almost immediately, with little to no guidance, teaching, or explanation - There are a large number of internal tools, applications, and processes that you will utilize heavily; this specific knowledge and experience won't be applicable or transferable outside of C1 - As of 2023, C1 bizarrely and aggressively began forcing everyone back into the office buildings via a RTO (Return to Office) mandate, closely monitoring and tracking how often people are physically spending their time in their office building - all for no practical benefit. For some employees with remotely distributed teammates, this amounts to physically commuting to the office in order to sit in Zoom meetings all day (???) - The company touts a healthy work-life balance, all while putting an enormous amount of stress and pressure on employees to jump through hoops and go "above and beyond" the responsibilities they were initially hired for. I've been given work that I was explicitly asked to complete outside of working hours. It's also not unheard of for managers to discourage employees from taking time off. In short: it's a tale as old as time. The corporation only cares about one thing, and I promise you: it isn't you.

1.0
Jan 22, 2019

Tech employees beware!

Recommend
CEO approval
Business Outlook

Pros

Good benefits and environment. CEO has a strong vision for the company and making it a tech company.

Cons

People leadership is generally poor. Manager is a level and doesn't imply that you manage people. Many get to this level because of technical skills and end up managing people. Cross-cals are brutal and the ones with better political skills or strong mangers succeed while good engineers struggle with strong ratings. Attrition rates are already rising for tech employees with the strongest leaving and not the poor performers that you would expect with stack ranking and force distribution. Tech employees stay away unless you enjoy selling yourself over delivery great product.

Viewing 46 - 48 of 18,862 Reviews

Glassdoor has 21,238 Capital One reviews submitted anonymously by Capital One employees. Read employee reviews and ratings on Glassdoor to decide if Capital One is right for you.