Capital One reviews

3.6

59% would recommend to a friend

(18,862 total reviews)
avatar

Richard D. Fairbank

75% approve of CEO

63% positive business outlook

Capital One has an employee rating of 3.6 out of 5 stars, based on 18,862 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital One employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

19K reviews
4.0
Oct 2, 2008
Recommend
CEO approval
Business Outlook

Pros

Though recently trimmed back, it still offers a relatively competitive benefits package, including healthcare, dental, child-care reimbursement, and even adoption assistance. It is also one of the few financial corporations that is staying strong in the current climate, providing job security and plenty of room for gowth within the company. THus, I would highly recommend getting in on the stock plan, which is available to even part-time associates, along with many of the other benefits. Company values actually feel genuine and are followed, breeding a loyalty among employees, which is important for stability. Generally there is a strong team work feel at the branch and even district level, which helps morale. And starbucks coffee...

Cons

There is sometimes a problem with information trickeling down from the top and frustrating lack of uniformity regarding operations. Lack of full-time opportunities in the banking sector contributes to a brain drain as the most talented seek to make a living elsewhere. There is the usual struggle between sales and operations as the company tries to grow, sometimes creating conflict as number-driven sales people try to push through things that are in violation of policy and even law. There is also the professional conflict that arises when the sales side is unofficialy regarded as being above the operations side. In some markets the perfect balance has not been achieved.

4.0
Sep 24, 2008

It's okay.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pay is good. People are friendly and helpful when you need help figuring something out, or learning something new. There are a lot of opportunities for learning through online training programs.

Cons

Data analyst job is all data, no analysis. They changed the education benefits recently from 100% reimbursement for public school tuition (80% for private schools) to just $5000 each year. This was quite disappointing to me since that was one of the main reasons I chose this job. Training programs for new hires are not very organized. It seems that it would be difficult to move to different departments.

3.0
Sep 24, 2008
Recommend
CEO approval
Business Outlook

Pros

Generally a good company, in terms of the big ones. Has had a history of alienating its people over the past 6 years as it has had to adjust its busienss to slower growth, but you have to regard Capital One as having a fairly good and human approach to these changes.

Cons

Financial sector is tough - and credit cards is not growing - so this is an environment where the people you work with really matters, and the person you work for is hugely important. Cultures within the firm do very widely, so it is best to go and see the different departments for yourself if you can.

Viewing 18802 - 18804 of 18,862 Reviews

Glassdoor has 21,238 Capital One reviews submitted anonymously by Capital One employees. Read employee reviews and ratings on Glassdoor to decide if Capital One is right for you.