Extremely poor pay, poor health benefits, no chance to go to school or improve your self as a work day last 10 to 12 hours, only a one product company, constant threats of loosing your job (actual and veiled), you are not a good employee if you don't get DISH it doesn't matter if you have no line of sight, or the association you live in won't allow the installs, or you can't afford the service,yes they give you the 120 package for free but kill you on receiver fees,dvr fees, phone hookup fees so you still shell out 25 to 30 bucks a month.
Customer service really is poor, they give techs a hard time over the phone costing the tech any where from 30 to 60 minutes longer on a job.CS would rather setup everything as a trouble call and let the techs get hit for not meeting meaningless "numbers" which goes against their chances for promotion and raises meaningless numbers such as not meeting a 40% connection goal to a phone line or INTERNET when the majority of homes use cell phones and distrust BIG BUSINESS knocking on their modem connection, not giving upfront cost etc.
Giving customers hard time on the phones, not listening to customers, stupid upgrade fees for receivers, when customer have problems with reception of VOD or PPV won't give credits .
For a communication company they can't communicate in a timely manner not on products, not on promotions, way to many receivers, if Charlie wants to save money cut the receivers to two, if the customer doesn't want a second TV hook up don't hook it up the customer can watch one channel and record another and in the future the tech or customer can run the second line, DISH engineering idea strip out dual tuner and cap the tv2 ports, strip out the high def section of another receiver and use it as a single tuner, but if the TV doesn't have RCA inputs it's useless.
