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Firstsource Solutions

Engaged Employer

One of THE worst organizations ever - Customer Service Representative Firstsource Solutions Employee Review

1.0
Sep 20, 2020
Recommend
CEO approval
Business Outlook

Pros

The only Plus point was that I had a wonderful team to help me get through everyday of my life there

Cons

- Very unorganized - Management does not have any concerns for the employees. It sure is on papers and in the offer letter that they give at most care to the employees, but not in reality. - HRs are so incapable of keeping up their word. Sure we do have skip level meetings, one-on-one sessions but no results whatsoever. - Team Leaders have no clue how to coach their team. Not all but majority. There could possibly be only 1 or 2 TLs that know their job properly. - FS cant even afford to put a room freshener in the restrooms. - I have had prior experience in companies that are less reputed but they had way better ethics than here

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Firstsource Solutions Response
5y
Thank you for providing your feedback and letting us know about your experience. We regret that your experience with Firstsource did not meet your expectations. We would like to assure you that Management is very much committed to motivating and supporting our employees and that employee experience is our focus area. We wish you the best on your future endeavours.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

1.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

None. Deadful company. Stay away

Cons

Everything. They do not speak english very well ( India based). They cut your pay if you do not meet quality or quantity matrix. As one of the highest producers,I exceeded my numbers every week. 1 week i was not feeling well my pay went from 18 to 6 an hour.

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