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Firstsource Solutions

Engaged Employer

Stats stats stats - CSA - Customer Service Associate Firstsource Solutions Employee Review

2.0
Aug 30, 2021
Recommend
CEO approval
Business Outlook

Pros

Good bonuses if you can be bothered to hound already frustrated customers.

Cons

Stats, stats and more stqts. A panopticon of surveillance at every turn and a clique culture.

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Firstsource Solutions Response
4y
Thanks for writing in. We regret to hear that your experience with us was less than positive. Our people are at the centre of everything we do, and we work hard to provide a supportive work environment. We are continually striving to make the process better with zero tolerance to workplace incivility and building a culture of respect and a bias-free workplace by adhering to the highest possible standards of transparency, integrity, and accountability. We hope you had a chance to discuss your concerns with your HR partner or your Business leader during your tenure with us. Wishing you the best with your future endeavours.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

1.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

None. Deadful company. Stay away

Cons

Everything. They do not speak english very well ( India based). They cut your pay if you do not meet quality or quantity matrix. As one of the highest producers,I exceeded my numbers every week. 1 week i was not feeling well my pay went from 18 to 6 an hour.

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