A company of great ideas and poor implementation - Technical Support Representative Intuit Employee Review

2.0
Jul 1, 2008
Recommend
CEO approval
Business Outlook

Pros

Depending on your position at Intuit the pay is comparable if not competitive. Intuit likes to do things for the community. We have many programs to help local charities and the company sponsors 3 days of volunteer work each year in which you still get paid by the company even though you are off-site volunteering for a charity or shelter.

Cons

Intuit is a place of wonderful ideas, but poor implementation. I have seen many good ideas become new programs or program features only to be disappointed by how poorly they were written or integrated into the program that each was doomed to failure. The average time for a leader to stay in my department is 1.5 to 2 years. This lack of consistant leadership creates confusion and low employee morale. Intuit has a very "Silo'd" culture. The left hand doesn't know what the right hand is doing. This is especially evident between the programmers and the support staff. Support agents don't have the ability to give feedback on bugs or enhancements. While programmers continue to add new program features, without warning the support staff before the programs are shipped to customers.

Explore other reviews about Intuit

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Great engineering culture, supportive team, strong mentorship, and meaningful intern projects with real product impact.

Cons

Large company processes can sometimes make onboarding and finding the right information slower at first.

2.0
Jun 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Pays well, nice work notebooks, don't check office attendance until they need someone to fire

Cons

My whole team and management up to VP level are on visa or offshore. They're not interested in including other cultures. No direction except looking good for immediate manager. Lots of favouritism too. Expectation to accommodate offshore times. Tech is a legacy hodgepodge of unnecessary implementations that only we're made for the resume of the developer. People let go randomly, so no use to work hard or smart, only thing that matters is if the right manager likes you.

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