Shop Manager's View - Shop Manager Oxfam Employee Review

3.0
Jul 8, 2018
Recommend
CEO approval
Business Outlook

Pros

A lot of freedom in showing initiative and trying new ideas, managing an Oxfam shop is much like running your own business. Working for a charity is a pleasure, you are often surrounded by wonderful selfless people (volunteers and staff) who give you encouragement even in times of struggle and stress.

Cons

Very little support, very little training, almost no options for career growth and development (most ambitious employees leave within a year or two because of this, no matter what positions they take whether it is field or head office). Sometimes too much responsibility is dumped on lower and mid-management (expectations are often very high in terms of financial performance) staff and it feels as if the higher level managers are not doing anything productive (they are, in fact, putting obstacles in your way because of how out of touch they are with what's happening on the ground).

Explore other reviews about Oxfam

5.0
Feb 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people and culture in the space.

Cons

Not as many people in the office.

2.0
Jan 24, 2026
Recommend
CEO approval
Business Outlook

Pros

working with people who really care about the work and the mission; mostly remote work

Cons

Oxfam America's senior leadership team has presided over three consecutive years of layoffs with little evidence of accountability or learning at the executive level. Despite repeated rhetoric about fairness and equity, leadership decisions consistently undermine those stated values. New initiatives are rolled out frequently, only to be quietly dropped, creating instability, confusion, and deep skepticism among staff. Directors are routinely excluded from key strategic discussions, yet are expected to deliver decisions to their teams with no meaningful context, rationale, or ability to answer questions. The CEO appears insulated from the day to day realities of the organization, reinforcing a growing disconnect between leadership and staff. As a result, employees are chronically overworked, morale continues to erode, and trust in senior leadership has been significantly damaged by unmet commitments and constantly shifting priorities.

2
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