FedEx Office greatly lacks a strong management team from the regional office down to the retail offices. Almost everyday within the office center it's complete chaos and dysfunction. The office center is extremely unorganized and under staffed, while the employess are too under trained to properly deal with the excessive level of traffic from both shipping customers and print customers alike. FedEx Office lacks sincere vision, as they do not know if they want to be a great shipping station or an office print shop. This lack of vision leads to an early burnout amongst employees, which is why there is a high turnover throughout their retail stores.
In addition to the employees becoming burnt out, there are customers that come into the center happy and become disgruntled, simply because they are just as confused about the lack information regarding our services. Customers often have to wait between 30 to 40 minutes for even one team member to assist them. The center management is often aloof and no where to be found during peak times, which adds even more unnecessary pressures towards the mental and physical states of the employees. These undue pressures aid in a constant, hostile work environment, that no one wants to work in on a daily basis.
