Is Firstsource Solutions a good company to work for as a Associate?

Associate professionals working at Firstsource Solutions have rated their employer with 4.1 out of 5 stars in 65 Glassdoor reviews. This is an average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Associate employees well?

Associate professionals rate their compensation and benefits at Firstsource Solutions with 3.8 out of 5 stars based on 65 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Associate salaries and benefits at Firstsource Solutions .

How happy are Associate professionals working at Firstsource Solutions?

92% of Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 31% in the past 12 months. Associate professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.8 rating for culture and values and 4.1 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (70) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Claims Examiner (54) , Customer Service Representative (CSR) (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 144 reviews)); "good work environment and supportive" ((in 112 reviews)); "Can work from home if quality is good." ((in 99 reviews)); "Good work culture and learning" ((in 93 reviews)); "work life balance is good" ((in 87 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 166 reviews)); "Unorganized and chaotic at times pay is low" ((in 159 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 81 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews))

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Firstsource Solutions Associate reviews

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4.1

92% would recommend to a friend

(65 total reviews)

Ritesh Idnani

100% approve of CEO

94% positive business outlook

Ratings by category

4.1

Career opportunities

4.0

Work/Life balance

3.8

Culture & values

3.8

Senior management

3.8

Compensation and benefits

3.7

Diversity & inclusion

Associate employees have rated Firstsource Solutions with 4.1 out of 5 stars, based on 65 company reviews on Glassdoor. This indicates that most Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Reviews by job title

65 reviews

5.0

Sep 29, 2025

Performance and dedication recognised

Associate

Recommend

CEO approval

Business Outlook

Pros

Getting appreciated and recognised by clients and management, boosts confidence and motivation, encouraging continued high performance .

Cons

Could provide regular constructive feedback based on performance .

Firstsource Solutions Response

7mo

Thank you for your feedback. We’re glad to hear that recognition from clients and management has been motivating and confidence-boosting. We will continue focusing on supporting ongoing learning and development opportunities for employees.

4.0

Sep 23, 2025

good

Associate

Recommend

CEO approval

Business Outlook

Pros

better and best company in mumbai

Cons

need increase salary of the employee

Firstsource Solutions Response

7mo

Thank you for your feedback. We’re glad to hear that you value the organization and consider it one of the best in Mumbai. We will continue to review compensation practices to ensure a fair and motivating experience for employees.

5.0

Jul 18, 2025

Great place to grow your career

Associate

Recommend

CEO approval

Business Outlook

Pros

Supportive managers, friendly team, good learning opportunities, flexible work options, and a healthy work-life balance with open communication. A good place for freshers to learn, work on different projects, get guidance from seniors, and grow skills with career growth opportunities

Cons

The fast-paced environment helps freshers gain experience quickly.

Firstsource Solutions Response

10mo

ChatGPT said: Thank you for your detailed feedback! It’s great to hear that you value the supportive managers, friendly team, and flexible work options, as well as the opportunities for freshers to learn and grow. A healthy work-life balance and open communication are priorities we always aim to maintain. We will keep focusing on employee growth and engagement while sustaining a positive and collaborative work environment.

Viewing 7 - 9 of 65 Reviews

Jobs at Firstsource Solutions

Bilingual Collections Agent (Experience Needed)

Collections Representative

Sales Executive Call Center (Bilingual, Collections)

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Firstsource Solutions

Firstsource Solutions Associate reviews

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Performance and dedication recognised

good

Great place to grow your career

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