employer cover photo
employer logo
employer logo

Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service Representative reviews

2.7

40% would recommend to a friend

(316 total reviews)
avatar

Ritesh Idnani

55% approve of CEO

47% positive business outlook

Customer Service Representative employees have rated Firstsource Solutions with 2.7 out of 5 stars, based on 316 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Firstsource Solutions is rated 30% below average by Customer Service Representative professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

316 reviews
3.0
Jan 14, 2025
Recommend
CEO approval
Business Outlook

Pros

- overtime - good shift pattern

Cons

- bad holidays - toxic managers - low pay

avatar
Firstsource Solutions Response
1y
Thank you for sharing your experience. We appreciate your feedback about the positive aspects, such as overtime availability and good shift patterns. However, we're concerned about your comments regarding holidays, manager behaviour, and pay. Our goal is to provide a positive work environment and fair compensation for all our colleagues. We'll take your feedback into account as we review our holiday policies, manager training, and compensation and benefits structure. We want to make sure all our team members feel valued, supported, and fairly compensated for their hard work.
2.0
Jan 10, 2025
Recommend
CEO approval
Business Outlook

Pros

Average salary for call center jobs

Cons

A couple of months ago they changed their administration in Mexico City from Mexican to India and as soon as that happened they started reducing bonuses, getting excuses for not paying them and reducing costs in all possible ways making it from one of the best jobs I've had in the beginning, to even the worst coffee I've ever tasted, late paychecks, etc.

5.0
Jan 9, 2025
Recommend
CEO approval
Business Outlook

Pros

Firstsource pay wasn’t too great $14 was ok for me since I would be working from home and kids school wasn’t too far so I made it do what I could. I enjoyed working there but the assignment ended

Cons

14 low pay raise wasn’t too much

avatar
Firstsource Solutions Response
1y
Thank you so much for leaving a review of your time with the organization. We are happy to hear that you enjoyed the flexibility of working remotely and the support of your management team. Although we continuously monitor our pay scales to remain competitive, we appreciate your feedback and use information like yours when evaluating our subsequent strategies. We strive to create a workplace where every Firstsourcer can thrive in all key focus areas.
Viewing 43 - 45 of 316 Reviews

Glassdoor has 4,285 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.