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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service Representative reviews

2.7

40% would recommend to a friend

(316 total reviews)
avatar

Ritesh Idnani

55% approve of CEO

47% positive business outlook

Customer Service Representative employees have rated Firstsource Solutions with 2.7 out of 5 stars, based on 316 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Firstsource Solutions is rated 30% below average by Customer Service Representative professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

316 reviews
1.0
Dec 21, 2024
Recommend
CEO approval
Business Outlook

Pros

Good training course at the start

Cons

Wages not paid correctly Micro managing No work life balance Your literally people’s punch bag

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Firstsource Solutions Response
1y
Thank you for your feedback. We're glad to hear that you found our initial training courses beneficial. However, we're concerned about the issues you've raised regarding incorrect wages, micromanaging, work-life balance, and feeling unsupported. We apologise for any distress this caused, especially during the holiday season. We take these matters seriously and we have worked closely with the compensation and benefits team to further strengthen our processes to ensure that all colleagues are paid accurately and on time.
4.0
Dec 13, 2024

Best

Recommend
CEO approval
Business Outlook

Pros

Good work place with amazing enviroment.

Cons

low salary rest all are good

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Firstsource Solutions Response
1y
Thank you for sharing your feedback! We’re glad to hear that you enjoy the work environment. Regarding salary, we follow company standards, but we continually review our compensation structure to ensure fairness and competitiveness.
1.0
Dec 11, 2024
Recommend
CEO approval
Business Outlook

Pros

good people to work with , supportive

Cons

Management are rubbish , TL AND BACK STABBERS

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Firstsource Solutions Response
1y
Thank you for sharing your experience. We're pleased that you enjoyed working with our fantastic people and found them supportive. However, we were sorry to see your comments regarding management, team leaders, and any atmosphere of mistrust you experienced. We work hard to create a positive, inclusive workplace where everyone feels respected and supported. We will always investigate any claims brought to us and take appropriate action to address any issues with management and team dynamics.
Viewing 49 - 51 of 316 Reviews

Glassdoor has 4,286 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.