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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service Representative reviews

2.7

40% would recommend to a friend

(316 total reviews)
avatar

Ritesh Idnani

55% approve of CEO

47% positive business outlook

Customer Service Representative employees have rated Firstsource Solutions with 2.7 out of 5 stars, based on 316 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Firstsource Solutions is rated 30% below average by Customer Service Representative professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

316 reviews
3.0
Jul 16, 2020
Recommend
CEO approval
Business Outlook

Pros

Good pay, bonuses pretty easy to get. Overtime was always available for extra income, quite a cool group to work with, a lot of internal promotions witch is always great to see.

Cons

Training was a bit pointless to be fair, should have people shadowing live calls from day one. Work was quite boring and repetitive at times, most customers are irate (It is Sky). Poor management skills, you could literally get away with anything in there with certain managers and a lot of micromanaging with others so no in-between. If your looking for somewhere for a quick bit of cash to save with then this is for you.

1.0
Apr 16, 2020

Terrible

Recommend
CEO approval
Business Outlook

Pros

None other than 4 week training programme, find another job whilst training

Cons

Everything including fact your a number

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Firstsource Solutions Response
6y
Thanks for writing in. We are sorry to hear that your experience with us has not been a good one. People centricity being one of our core values, we like to ensure we make a great place for everyone to work. Looks like your stint with Firstsource has been very brief. Wish you would have stayed longer for you to experience the same
1.0
Mar 17, 2020
Recommend
CEO approval
Business Outlook

Pros

A good starter job

Cons

Absolutely everything. The pay is minimal. The expectations where much too high. Leadership was a joke. Supervisors and managers basically had their own melrose place theme going on that they didn’t even try to hide from their employees. Mandatory overtime. No cost of living raises.

avatar
Firstsource Solutions Response
6y
Thanks for writing in. We are sorry to hear that your experience with us has not been a good one. People centricity being one of our core values, we like to ensure we make a great place for everyone to work. Please contact the company by private message so that we can connect with you and better understand your concerns.
Viewing 253 - 255 of 316 Reviews

Glassdoor has 4,286 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.