Is Firstsource Solutions a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Firstsource Solutions have rated their employer with 2.7 out of 5 stars in 316 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Representative Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Firstsource Solutions with 2.5 out of 5 stars based on 316 anonymously submitted employee reviews. This is 41.3% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries and benefits at Firstsource Solutions .

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (69) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Claims Examiner (54) , Customer Service Representative (CSR) (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 143 reviews)); "Good work environment and Colleagues" ((in 117 reviews)); "Good work culture and balancing work life" ((in 98 reviews)); "Can work from home if quality is good." ((in 92 reviews)); "work life balance is good" ((in 83 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"less salary and more work which force people to leave this company" ((in 171 reviews)); "Unorganized and chaotic at times pay is low" ((in 158 reviews)); "bad training poor senior behaviours" ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews))

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Firstsource Solutions

Firstsource Solutions Customer Service Representative reviews

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2.7

40% would recommend to a friend

(316 total reviews)

Ritesh Idnani

55% approve of CEO

47% positive business outlook

Ratings by category

3.3

Diversity & inclusion

2.8

Culture & values

2.7

Work/Life balance

2.6

Career opportunities

2.5

Compensation and benefits

2.4

Senior management

Customer Service Representative employees have rated Firstsource Solutions with 2.7 out of 5 stars, based on 316 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Firstsource Solutions is rated 30% below average by Customer Service Representative professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

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Gender

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Reviews by job title

316 reviews

1.0

Feb 25, 2020

Some managers follow protocol, others are the most unprofessional, uncouth people I have ever encountered

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Not really much to say is pro

Cons

See comments above in my review. Also they threaten people with firing them, bullying them, or as some other people said in other reviews of this company, they expect you to put your family on the back burner, your health, children, or even your life -especially when dangerous weather conditions exist.

Firstsource Solutions Response

Thank you for taking the time to leave us your review..We are sorry to hear that your experience with us has not been a good one. We are proud that the vast majority of our employees enjoy a happy and fulfilling career with us. That said, as hard as we try to get it right all of the time, there will be times we fall short. Firstsource being a client centric company is driven by an environment that protects the customer and client data and hence comes with a few restrictions. Having said that, our people are at the core of our values and giving them a great experience is priority for us.. That said, as hard as we try to get it right all of the time, there will be times we fall short. Please feel free to get in contact and give us your feedback in more detail and give us the chance to change your perception.

4.0

Feb 24, 2020

Good full time work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Full time and good team members

Cons

Advancement was difficult during my time

Firstsource Solutions Response

"We appreciate your honest feedback. It's encouraging to know you recommend us as an employer. As an organisation, we believe in growing people from within the organization. 60 – 70% of our employees at different levels are home grown. We are sorry that you felt otherwise. We take your feedback sincerely and are continuously working to make the process better.

5.0

Dec 22, 2019

Good workplace to build a skillset

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

A lot of hours available, work flow is constant so no boredom and managers are really amazing (lot of internal promotions in the company) v. Good commis ons

Cons

Very little breaks for the amount of time if you are doing overtime. Very sales orientated

Firstsource Solutions Response

Thank you for taking the time and leaving us such great feedback! We love receiving feedback from our colleagues as it allows us to make Firstsource a better place to work. We are happy to hear that you have experienced multiple positive attributes that our company has to offer and we strive to create an environment that allows you to do your best work and develop within the company. We recognize that this is an exciting journey and the pace of change is often very fast and we would like to thank you for all of your hard work and effort!

Viewing 256 - 258 of 316 Reviews

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Bilingual Collections Agent (Experience Needed)

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Firstsource Solutions Customer Service Representative reviews

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Reviews by job title

Some managers follow protocol, others are the most unprofessional, uncouth people I have ever encountered

Good full time work

Good workplace to build a skillset

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