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Firstsource Solutions

Engaged Employer

Firstsource Solutions CSA - Customer Service Associate reviews

4.2

83% would recommend to a friend

(187 total reviews)
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Ritesh Idnani

88% approve of CEO

86% positive business outlook

Customer Service Associate (CSA) employees have rated Firstsource Solutions with 4.2 out of 5 stars, based on 187 company reviews on Glassdoor. This indicates that most Customer Service Associate (CSA) professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Associate (CSA) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

187 reviews
4.0
Apr 4, 2024

Good company

Recommend
CEO approval
Business Outlook

Pros

Good company with good process with incentives Work colleagues and management is good Rewards and recognition given for employees and perks too Pick and drop facility at night schedule Good company overall to work Awesome work environment especially in non voice process Good incentives when worked on targets and performance based pay is good N health insurance provided by company is sufficient

Cons

Incentives have way many parameters to cover Pay grade is bit low Promotion is bit slow Some process have work politics can hamper progress Rotating shifts and process shifts anytime Need to take care of health overall due to work shifts and work targets Following scheduled breaks and 1 hour break in 9 hour shift overall seems laggy

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Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We are pleased to hear that you find the company to be good overall, with effective processes, supportive colleagues, and a positive work environment. We are committed to providing rewards and recognition to our employees and offering perks such as pick-and-drop facilities for night schedules. We are also glad that you appreciate the incentives and performance-based pay, which are designed to reward hard work and achievement. We strive to maintain a great work atmosphere, especially in non-voice processes, and ensure that our health insurance meets the needs of our employees. We are committed to providing clear pathways for career advancement and are actively working to streamline and enhance our promotion procedures to better support employee growth.
3.0
Apr 1, 2024
Recommend
CEO approval
Business Outlook

Pros

Good place to start as a fresher

Cons

Unprofessional at worst in every aspect till top management whether it's team leader ,HR or manager.

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Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We appreciate your feedback and are glad to hear that you found the company to be a good place to start as a fresher. However, we are concerned about your comments regarding unprofessionalism at various levels of the organization, including team leaders, HR, and managers. To better address these concerns and make necessary improvements, could you please provide specific instances
4.0
Mar 15, 2024

Not bad

Recommend
CEO approval
Business Outlook

Pros

If you work hard you can reap the rewards.

Cons

If you don't work hard you fail.

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Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We believe that hard work and dedication can lead to significant rewards and career advancement. At the same time, we understand that success is often a result of consistent effort and commitment. We encourage all employees to engage fully in their roles and strive for excellence, while also providing the support and resources needed to help them succeed.
Viewing 52 - 54 of 187 Reviews

Glassdoor has 4,286 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.