Is Firstsource Solutions a good company to work for as a CSA - Customer Service Associate?

CSA - Customer Service Associate professionals working at Firstsource Solutions have rated their employer with 4.2 out of 5 stars in 187 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open CSA - Customer Service Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked CSA - Customer Service Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay CSA - Customer Service Associate employees well?

CSA - Customer Service Associate professionals rate their compensation and benefits at Firstsource Solutions with 3.9 out of 5 stars based on 187 anonymously submitted employee reviews. This is 2.6% better than the company average rating for salary and benefits. Find out more about CSA - Customer Service Associate salaries and benefits at Firstsource Solutions .

How happy are CSA - Customer Service Associate professionals working at Firstsource Solutions?

83% of CSA - Customer Service Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 13% in the past 12 months. CSA - Customer Service Associate professionals have also rated Firstsource Solutions with a 3.8 rating for work-life-balance, 4.2 rating for diversity and inclusion, 4.1 rating for culture and values and 4.0 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (69) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Claims Examiner (54) , Customer Service Representative (CSR) (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 143 reviews)); "Good work environment and Colleagues" ((in 117 reviews)); "Good work culture and balancing work life" ((in 98 reviews)); "Can work from home if quality is good." ((in 92 reviews)); "work life balance is good" ((in 83 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"less salary and more work which force people to leave this company" ((in 171 reviews)); "Unorganized and chaotic at times pay is low" ((in 158 reviews)); "bad training poor senior behaviours" ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews))

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Firstsource Solutions

Firstsource Solutions CSA - Customer Service Associate reviews

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4.2

83% would recommend to a friend

(187 total reviews)

Ritesh Idnani

88% approve of CEO

86% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Culture & values

4.0

Career opportunities

3.9

Senior management

3.9

Compensation and benefits

3.8

Work/Life balance

Customer Service Associate (CSA) employees have rated Firstsource Solutions with 4.2 out of 5 stars, based on 187 company reviews on Glassdoor. This indicates that most Customer Service Associate (CSA) professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Associate (CSA) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

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Gender

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Reviews by job title

187 reviews

4.0

Jan 4, 2024

Good

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Company is good Nice Management is ok Good Avarage good

Cons

Little more to do batter

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. Creating a positive and professional workplace culture is important to us, and we ensure that our management style promotes collaboration, transparency, and mutual respect. We encourage open communication and collaboration to ensure that our employees feel supported and empowered in their roles and reduces unnecessary pressure.

4.0

Jan 3, 2024

good

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

The best thing was the process provided work from home, the staff and team leaders are supportive, there was no such politics when i was an employee.

Cons

there are none I can tell.

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We are happy to know you enjoyed the flexibility of working from home and felt supported by the staff and team leads during your time with us. We follow a culture of collaboration, transparency, and mutual respect among our team members.

4.0

Dec 27, 2023

Floor support

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

No manager support nothing all politics there

Cons

Searching for good job permanent one

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We are committed to fostering a culture of transparency, collaboration, and mutual respect within our organization. Your well-being and job satisfaction are important to us, and we provide a positive workplace experience for all our employees. We encourage our employees to share their thoughts, ideas, and concerns openly and transparently.

Viewing 55 - 57 of 187 Reviews

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