Is Firstsource Solutions a good company to work for as a CSA - Customer Service Associate?

CSA - Customer Service Associate professionals working at Firstsource Solutions have rated their employer with 4.2 out of 5 stars in 187 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open CSA - Customer Service Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked CSA - Customer Service Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay CSA - Customer Service Associate employees well?

CSA - Customer Service Associate professionals rate their compensation and benefits at Firstsource Solutions with 3.9 out of 5 stars based on 187 anonymously submitted employee reviews. This is 2.6% better than the company average rating for salary and benefits. Find out more about CSA - Customer Service Associate salaries and benefits at Firstsource Solutions .

How happy are CSA - Customer Service Associate professionals working at Firstsource Solutions?

83% of CSA - Customer Service Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 13% in the past 12 months. CSA - Customer Service Associate professionals have also rated Firstsource Solutions with a 3.8 rating for work-life-balance, 4.2 rating for diversity and inclusion, 4.1 rating for culture and values and 4.0 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (69) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Claims Examiner (54) , Customer Service Representative (CSR) (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 143 reviews)); "Good work environment and Colleagues" ((in 117 reviews)); "Good work culture and balancing work life" ((in 98 reviews)); "Can work from home if quality is good." ((in 92 reviews)); "work life balance is good" ((in 83 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"less salary and more work which force people to leave this company" ((in 171 reviews)); "Unorganized and chaotic at times pay is low" ((in 158 reviews)); "bad training poor senior behaviours" ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews))

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Firstsource Solutions

Firstsource Solutions CSA - Customer Service Associate reviews

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4.2

83% would recommend to a friend

(187 total reviews)

Ritesh Idnani

88% approve of CEO

86% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Culture & values

4.0

Career opportunities

3.9

Senior management

3.9

Compensation and benefits

3.8

Work/Life balance

Customer Service Associate (CSA) employees have rated Firstsource Solutions with 4.2 out of 5 stars, based on 187 company reviews on Glassdoor. This indicates that most Customer Service Associate (CSA) professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Associate (CSA) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

187 reviews

1.0

Nov 21, 2023

Salary

Customer service associate (csa)

Recommend

CEO approval

Business Outlook

Pros

None at all the place was crap

Cons

Everything and anything, place was awful

Firstsource Solutions Response

We're disappointed to hear that your experience working at our Derry site was not a positive one. We take all feedback seriously and would appreciate it if you could provide us with more details about your concerns. We understand that there may have been challenges during your time with us, and we would like to learn more about how we can improve our processes and procedures. Please feel free to reach out to us directly so that we can better understand your experience and take steps to address any issues that may have arisen. We are committed to creating a positive work environment for all our employees and will work to improve based on your feedback.

3.0

Nov 3, 2023

No growth

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good work environment but no mobile phones allowed

Cons

No growth No breaks No phones

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback ! We encourage employees to discuss with their Manager and HR regarding their career aspirations. Hope you had an opportunity to make use of the Internal Mobility Program that we have at Firstsource. It's essential for our company to strike a balance between ensuring a secure work environment and respecting employees' needs for connectivity and flexibility. Mobile phones are restricted primarily to safeguard against potential data breach. Regular breaks are incorporated as part of the schedule to provide an opportunity for employees to rest, refresh, and recharge.

5.0

Sep 30, 2023

Very good company

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Easy to do and flexibility, future growth by levels

Cons

There is nothing all good

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We take pride in providing a work environment that is both accessible and flexible. We believe that work should be manageable and accommodating, allowing our employees to maintain a healthy work-life balance. We also have clear and achievable pathways for career advancement, with opportunities to climb the professional ladder at various levels.

Viewing 58 - 60 of 187 Reviews

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Firstsource Solutions CSA - Customer Service Associate reviews

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Very good company

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