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Firstsource Solutions

Engaged Employer

Firstsource Solutions CSA - Customer Service Associate reviews

4.2

83% would recommend to a friend

(187 total reviews)
avatar

Ritesh Idnani

88% approve of CEO

86% positive business outlook

Customer Service Associate (CSA) employees have rated Firstsource Solutions with 4.2 out of 5 stars, based on 187 company reviews on Glassdoor. This indicates that most Customer Service Associate (CSA) professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Associate (CSA) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

187 reviews
2.0
Sep 15, 2021
Recommend
CEO approval
Business Outlook

Pros

Health insurance for free, great people to work with

Cons

Minimum wage yet expect you to work like your life depends on it, not open about mental health issues, managers can be really pushy and not have any compassion. So disorganised

2.0
Aug 30, 2021
Recommend
CEO approval
Business Outlook

Pros

Good bonuses if you can be bothered to hound already frustrated customers.

Cons

Stats, stats and more stqts. A panopticon of surveillance at every turn and a clique culture.

avatar
Firstsource Solutions Response
4y
Thanks for writing in. We regret to hear that your experience with us was less than positive. Our people are at the centre of everything we do, and we work hard to provide a supportive work environment. We are continually striving to make the process better with zero tolerance to workplace incivility and building a culture of respect and a bias-free workplace by adhering to the highest possible standards of transparency, integrity, and accountability. We hope you had a chance to discuss your concerns with your HR partner or your Business leader during your tenure with us. Wishing you the best with your future endeavours.
3.0
Jun 15, 2021
Recommend
CEO approval
Business Outlook

Pros

Good pay Free sky sort of

Cons

Managers don’t listen or care

avatar
Firstsource Solutions Response
4y
Thanks for writing in. We're glad to know you're enjoying the exciting benefits and perks that Firstsource has to offer. We believe that our teams deserve the best as they contribute and add value to the company in all aspects. This is an exciting time at Firstsource, and our leadership team believes in motivating, encouraging, and empowering Firstsourcers to accomplish their short-term and long-term goals. We encourage you to connect with your HR Manager to discuss your concerns in detail. Wishing you a fulfilling career with Firstsource.
Viewing 127 - 129 of 187 Reviews

Glassdoor has 4,287 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.