Is Firstsource Solutions a good company to work for as a CSA - Customer Service Associate?

CSA - Customer Service Associate professionals working at Firstsource Solutions have rated their employer with 4.2 out of 5 stars in 187 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open CSA - Customer Service Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked CSA - Customer Service Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay CSA - Customer Service Associate employees well?

CSA - Customer Service Associate professionals rate their compensation and benefits at Firstsource Solutions with 3.9 out of 5 stars based on 187 anonymously submitted employee reviews. This is 2.6% better than the company average rating for salary and benefits. Find out more about CSA - Customer Service Associate salaries and benefits at Firstsource Solutions .

How happy are CSA - Customer Service Associate professionals working at Firstsource Solutions?

83% of CSA - Customer Service Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 13% in the past 12 months. CSA - Customer Service Associate professionals have also rated Firstsource Solutions with a 3.8 rating for work-life-balance, 4.2 rating for diversity and inclusion, 4.1 rating for culture and values and 4.0 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (69) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Claims Examiner (54) , Customer Service Representative (CSR) (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 143 reviews)); "Good work environment and Colleagues" ((in 117 reviews)); "Good work culture and balancing work life" ((in 98 reviews)); "Can work from home if quality is good." ((in 92 reviews)); "work life balance is good" ((in 83 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"less salary and more work which force people to leave this company" ((in 171 reviews)); "Unorganized and chaotic at times pay is low" ((in 158 reviews)); "bad training poor senior behaviours" ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews))

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Firstsource Solutions

Firstsource Solutions CSA - Customer Service Associate reviews

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4.2

83% would recommend to a friend

(187 total reviews)

Ritesh Idnani

88% approve of CEO

86% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Culture & values

4.0

Career opportunities

3.9

Senior management

3.9

Compensation and benefits

3.8

Work/Life balance

Customer Service Associate (CSA) employees have rated Firstsource Solutions with 4.2 out of 5 stars, based on 187 company reviews on Glassdoor. This indicates that most Customer Service Associate (CSA) professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Associate (CSA) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

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Reviews by job title

187 reviews

4.0

May 8, 2021

The atmosphere was good,they are like family.

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

It's BPO based company but all the stuff including HR was too good.

Cons

Employee's salary increment is low.

Firstsource Solutions Response

Thank you for writing in; it’s encouraging to know you recommend us as an employer. We are glad to hear that you appreciate the workplace practices and the support provided at Firstsource. Providing an enabling work environment to our employees is one of our key focus areas, and we are always striving to make it better. Our Performance Enhancement philosophy drives a culture of meritocracy through performance differentiation, and the merit increases are linked to the KPIs achieved. Also, we have a team that continually reviews it to be at par with set standards. We wish you the best with your future endeavours.

4.0

Apr 25, 2021

Good company for fresher

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good working environment Fun environment Nice people

Cons

Less growth Cafeteria very small Work pressure.

Firstsource Solutions Response

Thanks for sharing your experience and we're happy to hear that you appreciate the culture at Firstsource. Providing a positive work culture to our employees is one of our key focus areas and we are always striving to make it better. Firstsource believes in cultivating a culture of growth; 70% of our leaders are homegrown as we do have a very detailed process of outlining career paths for our employees. Change is constant in our business, and our teams function in a very agile manner to serve the dynamic needs of the customer and our employees. Having said that, we understand the importance of maintaining a healthy work-life balance and consciously promote the same among all Firstsourcers. We are taking your feedback and will address the areas we missed in delivering a great experience to you.

5.0

Apr 18, 2021

.

Customer service associate (csa)

Recommend

CEO approval

Business Outlook

Pros

Good company for beginners. Good for health industry. I am the first batch in firstsource in health industry especially in Bangalore branch

Cons

Nothing is there to specify. Happy to wrk with firstsource.

Firstsource Solutions Response

Thank you for taking the time to provide feedback. We are happy to hear that you recommend us as an employer and that you are enjoying your experience here. Wishing you a fulfilling career with Firstsource.

Viewing 133 - 135 of 187 Reviews

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The atmosphere was good,they are like family.

Good company for fresher

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