Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions CSA - Customer Service Associate reviews

      4.2

      83% would recommend to a friend

      (187 total reviews)
      avatar

      Ritesh Idnani

      88% approve of CEO

      86% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      4.1

      Culture & values

      4.0

      Career opportunities

      3.9

      Senior management

      3.9

      Compensation and benefits

      3.8

      Work/Life balance

      Customer Service Associate (CSA) employees have rated Firstsource Solutions with 4.2 out of 5 stars, based on 187 company reviews on Glassdoor. This indicates that most Customer Service Associate (CSA) professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Associate (CSA) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      187 reviews
      3.0
      Apr 14, 2021

      Best for fresher but management is average

      Csa - customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      You can learn new there

      Cons

      You face System chrunches otherwise no issue

      avatar
      Firstsource Solutions Response
      5y
      Thanks for your review and to recommend us as an employer. Great to know that you are enjoying the learning at Firstsource, we believe that continuous learning and development enables our teams to deliver better and accomplish more. We are constantly striving to improve our technology infrastructure and we encourage you to connect with your EE SPOC or your Manager so that your concerns can be addressed quickly. Wishing you a fulfilling career with Firstsource.
      5.0
      Apr 12, 2021

      Hi

      Csa - customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Not much all good.. too much money to make incase a good talker.

      Cons

      Not much either... all went well from thr beginning to the end..

      avatar
      Firstsource Solutions Response
      5y
      Thank you for sharing your positive experience and it's great to know how contented and trusted you felt at work. Providing an enriching employee experience to Firstsourcers is extremely important to us as we continually work towards enhancing it. Wishing you the best in your future endeavours.
      3.0
      Mar 23, 2021

      Good

      Csa - customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy work flow, weekends are off.

      Cons

      Morning shift only no flexibility

      Viewing 136 - 138 of 187 Reviews
      Related searches: Firstsource Solutions Customer Service Associate (CSA) jobs | Firstsource Solutions Customer Service Associate (CSA) salaries | Firstsource Solutions benefits | Firstsource Solutions Customer Service Associate (CSA) interviews
      Firstsource Solutions reviewsFirstsource Solutions Customer Service Associate (CSA) reviews

      Glassdoor has 4,286 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.