Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Goodwill?

45% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (543) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (296) , Donation Attendant (274) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 580 reviews)); "Great coworkers and a fun enviorment" ((in 374 reviews)); "Flexible hours and good if you’re in school" ((in 193 reviews)); "They also were great for the employees" ((in 123 reviews)); "work environment is good and" ((in 118 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 884 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 274 reviews)); "Upper management does not care if you are trying your best" ((in 199 reviews)); "No training provided for positions that should have training." ((in 93 reviews)); "Low salary and not good working" ((in 92 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

45% would recommend to a friend

(9,218 total reviews)

Catherine Meloy

48% approve of CEO

38% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Compensation and benefits

2.8

Career opportunities

2.7

Senior management

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,218 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

1.0

Mar 9, 2012

They really do not know what they are doing, not to mention very shady.

Store manager

Recommend

CEO approval

Business Outlook

Pros

They have a great mission, but I really do not see the true enhancement of delivering it. It seems more of a"do as I say, not as I do"

Cons

never give pay raises, expect more, pay less. The upper management is very non-consistent, as well as cover up shady behaviors according to many circumstances. They are very unethical in there way of thinking, and dealing with matters, and individuals. Express their personal opinions where they shouldn't, instead of using their professionalism. Very inconsistent with dealing with same type situations.

4.0

Mar 8, 2012

Mission-minded work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The work is important, and of value to the community; gives you a good feeling to knwo you're helping people

Cons

Pay scales for management positions are lower than industry standard

4.0

Mar 4, 2012

Excellent, I learned many new skills, it was a great experience.

Production associate

Recommend

CEO approval

Business Outlook

Pros

Their management is very friendly and they really communicate with the co-workers in a nice manner to get work done. Production got alot of hours and you dont have to be face to face with the customers if you dont want to be.Production has alot of parts to work on (pallet jack, bins, tipper) You never get bored.

Cons

It gets stressful, its hard on your body work and the likeness of someone under 25 staying around is slim. The workers who have worked their for years aren't pleasant to the new workers.

Viewing 9133 - 9135 of 9,218 Reviews

Jobs at Goodwill

Support Specialist (School Receptionist)