Hilton reviews

Hilton's Corporate structure is slowly changing from a hospitality company to a tech company. There are some growing pains.

This is my second time around at Hilton, and why I ever thought that a leopard would change it's spots is beyond me! They will lie to you, worse than a used car salesman. And once you've onboarded, all of a sudden, they change the story. They lie about schedules, they lie about time off, they lie about wages, and worst of all, they lie about job duties. They tell you it's customer service, which is about the furthest thing from the truth. It's sales. Commissioned sales. And if you don't reach their sales goals, they take away your preferred schedule. Which means, if you have children or other responsibilities, they will come in second. They also ask you to not tell the guests calling to make a reservation that you are not on property. Another lie, albeit of omission. They don't want folks to know that every call is counted in your metrics. If you don't book a room on that call, your metrics start to fall. So that person who just wants a little information dings your numbers, and can be treated with less care than someone who wants to book even just one room. ***Note*** The location below is incorrect. Hilton now has many agents, like myself, who work at home. But glassdoor's system insists on a location so I used Dallas, as that is where there headquarters are.