Favoritism, racism, unclear career path and low wage.
Pros
Supportive colleagues who are always willing to assist, a lot to learn on the stock market and equity plan management.
Cons
The call center has an undefined career path and is micro managed by some managers thereby creating a tensed working environment. Favoritism and racism in the call center is eminent and agents in the favored group are treated and assessed more favorably than other agents. The said agents are assigned to better roles and are given the opportunity to take the Finra exams before it's one year after employment. Whereas the unfavored agents have to deal with daily frustration and bitterness as even the best of their works are always criticized . Information shared by some agents with their managers alongside exaggerated remarks in some cases are stated as negative comments during assessments. Thus, unhappy agents are scared of expressing their concerns for fear of negative assessments. Workforce management rapidly responds to the requests of some agents and ignores the requests of others without explanation. Some of the managers are excellent while others are vicious. Some agents are granted work from home permission with no stress while some agents almost go on their knees for same request. Call center agent wages are very low with no incentives, compared to all the work we do and what similar firms offer.