PayPal reviews

3.6

58% would recommend to a friend

(9,606 total reviews)
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Enrique Lores

50% approve of CEO

43% positive business outlook

PayPal has an employee rating of 3.6 out of 5 stars, based on 9,606 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PayPal employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

10K reviews
2.0
Mar 11, 2024

12 years of experience

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I am forever thankful for the professional learning, knowledge, growth, and opportunities that PayPal provided me during my time there. By maintaining an open mind and accepting new roles or interim positions, one can experience limitless personal growth. Towards the end of my tenure, I was fortunate to have supportive leaders, as good leaders play a vital role in guiding your development journey.

Cons

The company is rife with nepotism and ineffective leadership. Some leaders show favoritism by hiring only their preferred individuals, overlooking merit and qualifications. On the other hand, some leaders are lazy, lacking accountability and failing to take responsibility for their underperforming teams. Ultimately, the company's performance is judged by its frequent layoffs. Instead of empowering capable leaders to mentor employees, the company resorts to layoffs, resulting in the dismissal of highly skilled and valuable staff members.

1.0
Oct 30, 2017
Recommend
CEO approval
Business Outlook

Pros

Cheap snacks. Decent benefits.

Cons

Wayyy too many meetings and huddles and "this is the best company" propaganda. They make a lot of noise to distract people from the low pay, crap hours, and the lack of job security. You could perform your job exactly as you're supposed to, but if you get bad reviews by customers who are angry at company policies, you can and will be fired. No job security. I've seen way too many good employees fired - whose supervisors even said they handled their calls/emails exactly as they were supposed to but shrugged it off as "the numbers are what the higher-ups look at." Doctor's notes do not excuse absences, so I have seen people fired after car wrecks, bouts with illnesses such as pneumonia, and even early childbirth. I found another job and got out of there ASAP.

2.0
Jan 20, 2016
Recommend
CEO approval
Business Outlook

Pros

Lot of scope for learning. You will have exposure to almost anything that you are interested in. Frequent training sessions to learn a lot on Payments and Technology. Some groups have really very good engineers who are both competitive and helpful at the same time.

Cons

Upward mobility is reserved for people with no technical skills but great at cronyism Product team in the most important non payment group is a joke, but unfortunately they have ears of Directors and higher ups. Since there is no "real" interactive session with engineers, management has no clue of reality and is mis guided by the product team. Product teams ends up getting all the credit / promotions for the work done by engineering team. This is depressing and sad. Very traditional management style. "Yes Sir / Madam" is most welcome. If there is any dis agreement or alternate view points, ideas are not fought, people who brought them up will be under the bus. Frequent re-orgs and lack of accountability at management level is just annoying. Huge mistakes by management are simply ignored / rewarded. Engineers pay the price almost always by putting in long hours and weekends to cover up for the mistakes done by management.

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PayPal Response
10y
The experience you describe is definitely not the culture we are working to achieve at PayPal! We are striving to give employees a channel to express suggestions and help us get better at all we do. As a newly independent company, now separate from eBay, we have taken a step back and looked at our employee survey practices and have made a decision to make an important change. In June of 2016 we are launching a new (so new it doesn’t even have a name yet!) employee survey to capture confidential employee feedback (feedback will not in any way be tied back to an employee nor will it have any impact on our performance cycle). We will be asking questions to get to the heart of the comments you make here and help us find areas, and managers, that need to change.
Viewing 61 - 63 of 9,606 Reviews

Glassdoor has 11,106 PayPal reviews submitted anonymously by PayPal employees. Read employee reviews and ratings on Glassdoor to decide if PayPal is right for you.