QAD reviews

At the start of the year, a new CEO stepped in with promises to reform the company after years of workplace instability and underperforming products. Since then, they have assured customers that the upcoming November release will finally deliver the features and solutions they’ve been asking for. The company has poured significant money into marketing to position the release as groundbreaking. However, the reality is that the product won’t be ready by November. At best, it might be ready by February or March—though we’ve been hearing that same projection for the past three years.

The aftermath of the TB takeover has been marked by significant and recurring layoffs each quarter, diminished employee benefits, increased workloads, and declining morale. Customers have suffered noticeably, with many clients choosing to leave. The company’s culture, once described as a family, has deteriorated, replaced by a pervasive sense that TB and the executive leadership team (ELT) are singularly focused on EBITDA and cost reduction through workforce and benefit cuts. These layoffs have left remaining employees stretched thin, often unable to adequately manage their expanded responsibilities, leading to lapses in customer service and operational inefficiencies. Confidence in QAD's future is waning, with the company increasingly resembling a sinking ship.