Does ROI Call Center Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, ROI Call Center Solutions employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at ROI Call Center Solutions. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ROI Call Center Solutions?

53% of ROI Call Center Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ROI Call Center Solutions 3.2 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ROI Call Center Solutions?

Customer Service Representative (63) , Customer Service Representative (CSR) (27) , Customer Service (8) , Agent (7) , Team Lead (7) , Customer Service Agent (6) , Supervisor (6) , Call Center Representative (5) , Call Center Agent (4) , Case Manager (4) , Customer Service (CSR) (4) , Recruiter (4) , Account Manager (3) , Customer Service Supervisor (3) , Analyst (2)

What are the pros of working at ROI Call Center Solutions according to real employee reviews?

"Awesome to work from home." ((in 29 reviews)); "Meet great people." ((in 8 reviews)); "They are great at being flexible with scheduling as well!" ((in 8 reviews)); "Flexible hours" ((in 5 reviews)); "The leadership I have worked with here has been friendly and willing to help you grow in the company." ((in 5 reviews))

What are the cons of working at ROI Call Center Solutions according to real employee reviews?

"Low pay and never any raises" ((in 34 reviews)); "Low pay, terrible management, bad training, you have to request your own raises" ((in 14 reviews)); "The pay and benefits are abysmal" ((in 9 reviews)); "Managers get aggressive when numbers aren't met!" ((in 7 reviews)); "Building, Environment, Upper Management, Lack of Professionalism, No Opportunity For Advancement" ((in 7 reviews))

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ROI Call Center Solutions

Part of Connexus Resource Group

ROI Call Center Solutions reviews

3.2

53% would recommend to a friend

(256 total reviews)

Rob Schow

64% approve of CEO

48% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.2

Work/Life balance

3.1

Career opportunities

3.0

Culture & values

3.0

Senior management

2.5

Compensation and benefits

ROI Call Center Solutions has an employee rating of 3.2 out of 5 stars, based on 256 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ROI Call Center Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

256 reviews

1.0

Feb 14, 2023

Do Not Work Here

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Remote is the only Pro

Cons

Horrible management, the Executives only care about profits. Employees are over worked and under paid.

4.0

Feb 5, 2023

Easy, emotional, and boring.

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

The job is easy, they offer many different shift like 4 tens or 5 eights. The teams you work with are nice, and you can work from home.

Cons

There's no "add to call back list" so if you're working with a customer and they don't have time to work the situation with you, there's no option to help further, you're just done with the call. More training is offered with no raise. Supervisors have so much in their plate, that when you reach out for help or a customer wants a supervisor ASAP, there's absolutely no way to get the help you need fast enough to keep the member calm. Then they start to attack you personally even when you're doing all you can.

5.0

Jan 30, 2023

Flexible and Employee Oriented

Campaign supervisor

Recommend

CEO approval

Business Outlook

Pros

Flexible Schedules and family oriented Empathetic Management Staff

Cons

Low advancement opportunities Highly variable pay rates

Viewing 58 - 60 of 256 Reviews

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Ratings by category

Ratings by demographic groups

Reviews by job title

Do Not Work Here

Easy, emotional, and boring.

Flexible and Employee Oriented

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