Does ROI Call Center Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, ROI Call Center Solutions employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at ROI Call Center Solutions. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ROI Call Center Solutions?

53% of ROI Call Center Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ROI Call Center Solutions 3.2 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ROI Call Center Solutions?

Customer Service Representative (63) , Customer Service Representative (CSR) (27) , Customer Service (8) , Agent (7) , Team Lead (7) , Customer Service Agent (6) , Supervisor (6) , Call Center Representative (5) , Call Center Agent (4) , Case Manager (4) , Customer Service (CSR) (4) , Recruiter (4) , Account Manager (3) , Customer Service Supervisor (3) , Analyst (2)

What are the pros of working at ROI Call Center Solutions according to real employee reviews?

"Awesome to work from home." ((in 29 reviews)); "Meet great people." ((in 8 reviews)); "They are great at being flexible with scheduling as well!" ((in 8 reviews)); "Flexible hours" ((in 5 reviews)); "The leadership I have worked with here has been friendly and willing to help you grow in the company." ((in 5 reviews))

What are the cons of working at ROI Call Center Solutions according to real employee reviews?

"Low pay and never any raises" ((in 34 reviews)); "Low pay, terrible management, bad training, you have to request your own raises" ((in 14 reviews)); "The pay and benefits are abysmal" ((in 9 reviews)); "Managers get aggressive when numbers aren't met!" ((in 7 reviews)); "Building, Environment, Upper Management, Lack of Professionalism, No Opportunity For Advancement" ((in 7 reviews))

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ROI Call Center Solutions

Part of Connexus Resource Group

ROI Call Center Solutions reviews

3.2

53% would recommend to a friend

(256 total reviews)

Rob Schow

64% approve of CEO

48% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.2

Work/Life balance

3.1

Career opportunities

3.0

Culture & values

3.0

Senior management

2.5

Compensation and benefits

ROI Call Center Solutions has an employee rating of 3.2 out of 5 stars, based on 256 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ROI Call Center Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

256 reviews

4.0

Jan 26, 2023

i like it here

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

-benefits -multiple campaigns -good and fair pay

Cons

-management roulette on campaigns -call center

3.0

Jan 14, 2023

Low balled even though more experienced

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Set schedule based on desired start time Drawings for Prizes Taco Tuesdays Health, Dental, and Vision Plan

Cons

Low-balled on pay, and didn't know for a year, because they go against federal law and insist we don't discuss salary with other employees. Found out the second year that a new no-experience employee hired same year as me was paid $2 more an hour than I was from the beginning. I asked for a raise, was begrudgingly given a 50 cent raise and told that I was now even with the others (I wasn't).

4.0

Jan 10, 2023

Pros and Cons

Supervisor

Recommend

CEO approval

Business Outlook

Pros

Great flexibility Enjoyed my Junior Account and Account Managers

Cons

Can often be haphazard and the corporate structure makes things tough to change

Viewing 61 - 63 of 256 Reviews

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i like it here

Low balled even though more experienced

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