Does ROI Call Center Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, ROI Call Center Solutions employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at ROI Call Center Solutions. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ROI Call Center Solutions?

53% of ROI Call Center Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ROI Call Center Solutions 3.2 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ROI Call Center Solutions?

Customer Service Representative (63) , Customer Service Representative (CSR) (27) , Customer Service (8) , Agent (7) , Team Lead (7) , Customer Service Agent (6) , Supervisor (6) , Call Center Representative (5) , Call Center Agent (4) , Case Manager (4) , Customer Service (CSR) (4) , Recruiter (4) , Account Manager (3) , Customer Service Supervisor (3) , Analyst (2)

What are the pros of working at ROI Call Center Solutions according to real employee reviews?

"Awesome to work from home." ((in 29 reviews)); "Meet great people." ((in 8 reviews)); "They are great at being flexible with scheduling as well!" ((in 8 reviews)); "Flexible hours" ((in 5 reviews)); "The leadership I have worked with here has been friendly and willing to help you grow in the company." ((in 5 reviews))

What are the cons of working at ROI Call Center Solutions according to real employee reviews?

"Low pay and never any raises" ((in 34 reviews)); "Low pay, terrible management, bad training, you have to request your own raises" ((in 14 reviews)); "The pay and benefits are abysmal" ((in 9 reviews)); "Managers get aggressive when numbers aren't met!" ((in 7 reviews)); "Building, Environment, Upper Management, Lack of Professionalism, No Opportunity For Advancement" ((in 7 reviews))

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ROI Call Center Solutions

Part of Connexus Resource Group

ROI Call Center Solutions reviews

3.2

53% would recommend to a friend

(256 total reviews)

Rob Schow

64% approve of CEO

48% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.2

Work/Life balance

3.1

Career opportunities

3.0

Culture & values

3.0

Senior management

2.5

Compensation and benefits

ROI Call Center Solutions has an employee rating of 3.2 out of 5 stars, based on 256 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ROI Call Center Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

256 reviews

1.0

Dec 11, 2020

Set up to fail

Customer service (csr)

Recommend

CEO approval

Business Outlook

Pros

Co workers, some hours,sent own computer,

Cons

Training to high of standards and no mistakes,training not clear,managers don't help and set up to fail. Contradicting and hours go from great to none. Managers don't help Turning a single mom away before Christmas is the most cruelest thing ever.

2.0

Nov 27, 2020

Employee's rarely get the recognition for Great work and Excellent skills, or willingness to pick up ALL SLACK!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Fun, friendly co-workers(other than management). Really kind and understanding when it comes to TRO. Direct deposit is nice and the daily pay option is a life saver!

Cons

Management kind of act like a big dog/small dog fighting over an enormous steak. The big dog gets it and even after its stuffed full with food ( management opportunities/jobs) the big dog still keeps it all to himself. Seriously this place is never giving out advancement from within the company positions. I haven't worked here long and there are only 2 SUPERVISORS and at one point i think 30 reps. Not to mention 1 of the supervisors(teir2)hardly works there. So there is never one to take a call that only a supervisor can handle due to authority to make decisions such as a discount. Not to mention all upper management seriously sit back and purposely make people quit. (managing them out they call it)Plus when they lay people off they call it Mandatory Time Off so they can get out of paying unemployment ! ugh and yes im still here...

3.0

Oct 20, 2020

Awesome for a call center!

Tier ii technical support

Recommend

CEO approval

Business Outlook

Pros

Great Management Team! Decent hours!

Cons

For the amount of stress you will pick up the pay is not equivalent

Viewing 193 - 195 of 256 Reviews

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Ratings by category

Ratings by demographic groups

Reviews by job title

Set up to fail

Employee's rarely get the recognition for Great work and Excellent skills, or willingness to pick up ALL SLACK!

Awesome for a call center!

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