Does ROI Call Center Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, ROI Call Center Solutions employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at ROI Call Center Solutions. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ROI Call Center Solutions?

53% of ROI Call Center Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ROI Call Center Solutions 3.2 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ROI Call Center Solutions?

Customer Service Representative (63) , Customer Service Representative (CSR) (27) , Customer Service (8) , Agent (7) , Team Lead (7) , Customer Service Agent (6) , Supervisor (6) , Call Center Representative (5) , Call Center Agent (4) , Case Manager (4) , Customer Service (CSR) (4) , Recruiter (4) , Account Manager (3) , Customer Service Supervisor (3) , Analyst (2)

What are the pros of working at ROI Call Center Solutions according to real employee reviews?

"Awesome to work from home." ((in 29 reviews)); "Meet great people." ((in 8 reviews)); "They are great at being flexible with scheduling as well!" ((in 8 reviews)); "Flexible hours" ((in 5 reviews)); "The leadership I have worked with here has been friendly and willing to help you grow in the company." ((in 5 reviews))

What are the cons of working at ROI Call Center Solutions according to real employee reviews?

"Low pay and never any raises" ((in 34 reviews)); "Low pay, terrible management, bad training, you have to request your own raises" ((in 14 reviews)); "The pay and benefits are abysmal" ((in 9 reviews)); "Managers get aggressive when numbers aren't met!" ((in 7 reviews)); "Building, Environment, Upper Management, Lack of Professionalism, No Opportunity For Advancement" ((in 7 reviews))

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ROI Call Center Solutions

Part of Connexus Resource Group

ROI Call Center Solutions reviews

3.2

53% would recommend to a friend

(256 total reviews)

Rob Schow

64% approve of CEO

48% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.2

Work/Life balance

3.1

Career opportunities

3.0

Culture & values

3.0

Senior management

2.5

Compensation and benefits

ROI Call Center Solutions has an employee rating of 3.2 out of 5 stars, based on 256 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ROI Call Center Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

256 reviews

3.0

Jun 17, 2020

Good for short time

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Flexible with scheduling, free food once a week

Cons

Dirty bathrooms and work area.

1.0

Jun 17, 2020

Very unprofessional

Customer service agent - handy at roi solutions inc

Recommend

CEO approval

Business Outlook

Pros

-Very quick to hire - Can probably move up into management very quickly if you're willing to stick around

Cons

-trainer didn't show up for 2 days with no other management present to take over -trainer kept leaving the room leaving us to sit there -trainer sent someone else in to train us, while he laid down on the floor in the back of the room

5.0

Apr 30, 2020

Work at home working beautifully

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

The ability to save costs associated with commuting to and from work each day. Increased productivity.No distractions

Cons

I have not had any cons because there is a chat one on one with my supervisor and a team chat as well as a chat for the shift i am on.

Viewing 199 - 201 of 256 Reviews

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Good for short time

Very unprofessional

Work at home working beautifully

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