Does ROI Call Center Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, ROI Call Center Solutions employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at ROI Call Center Solutions. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ROI Call Center Solutions?

53% of ROI Call Center Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ROI Call Center Solutions 3.2 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ROI Call Center Solutions?

Customer Service Representative (63) , Customer Service Representative (CSR) (27) , Customer Service (8) , Agent (7) , Team Lead (7) , Customer Service Agent (6) , Supervisor (6) , Call Center Representative (5) , Call Center Agent (4) , Case Manager (4) , Customer Service (CSR) (4) , Recruiter (4) , Account Manager (3) , Customer Service Supervisor (3) , Analyst (2)

What are the pros of working at ROI Call Center Solutions according to real employee reviews?

"Awesome to work from home." ((in 29 reviews)); "Meet great people." ((in 8 reviews)); "They are great at being flexible with scheduling as well!" ((in 8 reviews)); "Flexible hours" ((in 5 reviews)); "The leadership I have worked with here has been friendly and willing to help you grow in the company." ((in 5 reviews))

What are the cons of working at ROI Call Center Solutions according to real employee reviews?

"Low pay and never any raises" ((in 34 reviews)); "Low pay, terrible management, bad training, you have to request your own raises" ((in 14 reviews)); "The pay and benefits are abysmal" ((in 9 reviews)); "Managers get aggressive when numbers aren't met!" ((in 7 reviews)); "Building, Environment, Upper Management, Lack of Professionalism, No Opportunity For Advancement" ((in 7 reviews))

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ROI Call Center Solutions

Part of Connexus Resource Group

ROI Call Center Solutions reviews

3.2

53% would recommend to a friend

(256 total reviews)

Rob Schow

64% approve of CEO

48% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.2

Work/Life balance

3.1

Career opportunities

3.0

Culture & values

3.0

Senior management

2.5

Compensation and benefits

ROI Call Center Solutions has an employee rating of 3.2 out of 5 stars, based on 256 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ROI Call Center Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

256 reviews

2.0

Oct 6, 2019

Only work there if you're between jobs

It specialist

Recommend

CEO approval

Business Outlook

Pros

Easy access to pay daily

Cons

Management, compliance, safety and security, call center

3.0

Sep 26, 2019

Good first job or returning to workforce

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Flexible schedule, unlimited overtime most of the time. Promotions within workforce is it is a small one.

Cons

no PTO, Vacation, Sick, or Other Time. Only 1 or 2 possibilities for advancement as far as steps you can climb within the company. Favoritism has a very definite presence.

1.0

Sep 21, 2019

Torturous

Consultant

Recommend

CEO approval

Business Outlook

Pros

Felon Friendly, Open Hire, Flexible

Cons

Certain Management, unsanitary (they didn't have any rules regarding sanitation of the equipment), No potential to rise up, scandals (identity theft and theft), little communication from management, poor training ( my trainer came in very hungover one day and slept in the corner), dishonesty (we lied on our SLA and faked many numbers)

Viewing 223 - 225 of 256 Reviews

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Only work there if you're between jobs

Good first job or returning to workforce

Torturous

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