RSA Security reviews

-Poor planning leads to creation of problems in other departments - Lack of Product Testing means customer find easy bugs -Netwitness is hard to use -Product Management is remote and don't provide feedback on ideas -Problems are not solved which leads to high turnover of staff due to frustration -Local management do their best but seem constricted as they are not in the US -Customers are not listened to -All problems end in the Support department to solve, even though good product design would have removed them. As a consequence support is burnt out. -Always firefighting rather than solving problems before they happen -Products are silo-ed and don't integrate easily together

Trying to sell on being a 'platform' but most customers don't buy this way. Individual solutions often lose to in head-to-head bake-offs to products that are more refined/advanced Post-sales support is weak. Many unhappy customers. Solutions not performing as sold, not optimized and poorly supported. Product training was primarily self-driven. Lots of videos and information on "SalesIQ", but product training at 'Boot Camp' was very surface level. Too much time teaching experienced reps a sales process, rather than educating us on products/industry and letting us apply the skills you hired us for in the first place Everything is unnecessarily complex. Good luck figuring out your comp plan without a 3 page spreadsheet and a slide ruler.