Update: culture at the SSC can be toxic
Pros
Benefits are great, certain partners are amazing
Cons
The culture in certain organizations of the company are toxic. People have gotten away with treating support staff and individual contributors so poorly that is has almost become a permanent state if mind. Problem people are not dealt with. They are given too many chances even when they have shown no changes in quilling their dismissive, discriminatory and condescending behavior. These single point of failure people seem to be kept around because of their tribal knowledge at the expense of moral and growing talent. The sense of cross team collaboration is an illusion with in an org. Management does things behind employees backs like forcing someone to backfill a role but if that role takes more than 6 months to fill that person can lose their position so now that person is out of a job. People will get moved in project roles or special positions and a month later it's suddenly been eliminated. People in leadership roles will just spend money on subscriptions and products without consulting finance or senior leaders leaving money tied up for years and no room to grow talent