Starbucks reviews

Data and effective utilization of technology is nearly non-existent relative to truly competitive large companies. Decisions have been made almost entirely on intuition of the most powerful personalities, rather than business savvy and analysis. In certain highly critical areas, there is an attempt to change this, but it doesn't happen overnight. There is very little planning or project management expertise, process, or discipline or appreciation for these skills. The business is significantly more complex than it might appear, and so these specific issues have great impact on financial and operational performance. On the flip side, there is extreme potential for improvement, so if the ongoing change efforts are successful, Starbucks is going to be reborn like a phoenix in the medium term.

The company is not what it used to be. They are running relentless BOGO’s and happy hours without giving baristas proper time to prepare OR proper coverage. It’s not just my store. It’s almost all of them. People are burnt out. Upper management truly does not care. The store manager is treated just as terribly as everybody else in the store. They’re expected to cut everybody’s hours and still get good drive through times, customer connection scores, and a flawlessly clean store. My SM is amazing and I’m watching him get so burnt out because he has NO SUPPORT from anybody above him, just being told he’s not doing good enough.