Zurich Insurance reviews

Unrealistic expectations considering the case load, oppressive management style, negative culture, high staff turnover, the expectation to work unpaid overtime to meet the minimum requirements, number of people on sick or stress leave, no work/life balance

The matrix organization is overly complex and reporting lines are often unclear. This is due in part to the ongoing shift from a organization based on independent country units to one trending towards global functions. Also, much of ZFS management comes from accounting or consulting backgrounds and thus have recreated a sort of academic partnership-style of leading which does not emphasize individual accountability. Due largely to continuing organizational changes and poor communication between reporting units, McKinseys permeate the place both as consultants and as internal hires (ZFS is one of their largest global contracts.) Given the tradition of employing masses of consultants, management has been coddled to the point that decision-making is viewed largely as commissioning another set of slides. Major initiatives rarely get pushed through to completion given the lack of management ownership. Data is also fairly poorly coordinated / unavailable on most levels.