Support Engineer1 will support our SaaS customers to provide Solution/Product support on Enterprise Supply Planning (ESP), Demand, Fulfillment, Sequencing and our next generation of cognitive planning applications throughout the customer value journey with Blue Yonder.

What you'll do:

• Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases

• Maintain positive customer relationships by resolving conflicts and issues, managing expectations, and instilling confidence in Blue Yonder Planning Solution Operate Team

• Provide advice to Blue Yonder partners and customers regarding industry best practices and process methodology

• Document learnings and create knowledge articles for repeated cases

• Bring in new ideas for automation, re-use and service improvements

• Understand the SaaS offering, features and functionality deployed for a given customer.

• Work closely with the Blue Yonder Planning SCPO Solution Experts for complex issue resolution including Product Development

• Continuous learning on latest Blue Yonder Planning Solutions.

What we are looking for:

Industry experience:

• 1+ years of Supply chain planning domain experience

• 1+ years of experience in the Software/SaaS industry

• Ideal candidate will have experience working with Blue Yonder products, specifically Supply Chain Planning solutions.

• Technical experience with Blue Yonder products preferred specifically, Enterprise Supply Planning (ESP), Demand, Fulfillment, Sequencing and SCPO Platform

• Experience with customer/client support in Supply Chain software

• Experience working with ITIL methodologies

Technical Skills:

• Experience with Database programming/Data Modeling using Oracle SQL and MS SQL

• Working knowledge of middleware (i.e. Weblogic, TomCat)

• Proficiency in Java / J2EE concepts – JDBC, C++

• Azure defect identification and log analysis for Planning solutions

• Working knowledge of operating systems (e.g. Windows, UNIX, LINUX)

• Experience in scripting languages – Unix Shell Scripting, PowerShell, Python, Perl etc.

Soft Skills:

• Must have excellent communication and interpersonal skills to interact with a wide variety of internal personnel with emphasis on follow-through and reporting

• Ability to work calmly under pressure and meet deadlines

• Must have strong multi-tasking skills

• Must be self-motivated and quick learner - New technologies, platforms, integrations

• Able to work flexible hours, including evenings, weekends, as warranted by the situation in critical times or to manage customer escalations

• Demonstrates initiative and is inquisitive

• Succeeds in a fast-paced environment

• Demonstrates the ability to work independently without losing team synergy

• Demonstrates customer service ethics and core values

Education:

• Bachelor’s degree required, major in Computer Applications, Industrial Engineering, Supply Chain Management, or other equivalent technical fields. Master’s degree preferred.

• LI-AD1