Hilton Interview Question: How did you handle irate customer? | Glassdoor

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Hilton Reservation Sales Specialist interview

Hilton Interview Question

Reservation Sales Specialist Interview

How did you handle irate customer?

Interview Answers

Anonymous

Apr 30, 2015

Try not to take it personal.

Anonymous

Jul 30, 2015

Listen actively, acknowledge their frustration and ask for their help in finding a solution.

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