Verizon Interview Question: How do you deal with difficult customers?

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Verizon

How do you deal with difficult customers?

Anonymous

May 24, 2010

Listen to them and understand/sympathize to their predicament. Let them vent first, then offer the best solution to the issue.

Anonymous

Apr 15, 2010

Have always had good rapport with all the former customers & haven't had to deal with difficult customers.