NHS Interview Question

How have I handled conflict

Interview Answers

Anonymous

Nov 27, 2022

Clear and concise

2

Anonymous

Dec 5, 2022

I worked as a front desk officer where I once encountered a furious client. The client came in yelling and visibly angry, After some time, I managed to calm them down and asked what was wrong, While the client's responses were rude, I focused on their complaints and I eventually discovered one of our consultants had kept them waiting too long, I immediately apologized on behalf of the company, offered them some water and connected them with another consultant. The client then approached me after to apologize for their behaviour.

Anonymous

Dec 5, 2022

I worked as a front desk officer where I once encountered a furious client. The client came in yelling and visibly angry, After some time, I managed to calm them down and asked what was wrong, While the client's responses were rude, I focused on their complaints and I eventually discovered one of our consultants had kept them waiting too long, I immediately apologized on behalf of the company, offered them some water and connected them with another consultant. The client then approached me after to apologize for their behaviour.

Anonymous

Dec 5, 2022

I worked as a front desk officer where I once encountered a furious client. The client came in yelling and visibly angry, After some time, I managed to calm them down and asked what was wrong, While the client's responses were rude, I focused on their complaints and I eventually discovered one of our consultants had kept them waiting too long, I immediately apologized on behalf of the company, offered them some water and connected them with another consultant. The client then approached me after to apologize for their behaviour.

Anonymous

Dec 5, 2022

I worked as a front desk officer where I once encountered a furious client. The client came in yelling and visibly angry, After some time, I managed to calm them down and asked what was wrong, While the client's responses were rude, I focused on their complaints and I eventually discovered one of our consultants had kept them waiting too long, I immediately apologized on behalf of the company, offered them some water and connected them with another consultant. The client then approached me after to apologize for their behaviour.

Anonymous

Dec 5, 2022

I worked as a front desk officer where I once encountered a furious client. The client came in yelling and visibly angry, After some time, I managed to calm them down and asked what was wrong, While the client's responses were rude, I focused on their complaints and I eventually discovered one of our consultants had kept them waiting too long, I immediately apologized on behalf of the company, offered them some water and connected them with another consultant. The client then approached me after to apologize for their behaviour.