Full job description – CRS

WSI is a dynamic joint venture between JEC Customs House Brokerage and Windstream International Inc., merging our 17+years of expertise to create a comprehensive logistics powerhouse.

At WSI, we integrate modern technology to streamline and enhance our processes and workflows. Our culture fosters growth and continuous learning. We believe that our success is driven by our people, and we empower our team members to embrace their diverse perspectives and creativity.

Be a part of our team as we transform the logistics industry by combining human talent with innovative technology.

As our Client Relations Rep, your key responsibilities (NOT LIMITED TO):

• Customer Interaction: Serve as the primary point of contact for customers, addressing inquiries related to freight forwarding, shipment status, and logistics solutions.
• Cargo Processing: Coordinate and manage the booking and documentation of shipments, including air, sea, and land freight, ensuring accuracy and compliance with regulatory requirements.
• Problem Resolution: Handle and resolve any issues or discrepancies related to shipments, such as delays, damages, or customs issues, providing timely and effective solutions.
• Communication: Liaise with carriers, agents, and other stakeholders to ensure timely and accurate movement of goods. Keep customers informed of shipment status and any changes to the delivery schedule.
• Customer Support: Provide exceptional customer service by addressing concerns, offering solutions, and ensuring a positive experience throughout the shipping process.
• Process Improvement: Identify and suggest improvements to enhance the efficiency of freight forwarding operations and customer service processes.

Qualifications:

• Minimum of 1 years of experience in customer service within the freight forwarding or logistics industry.
• Cargo wise Experience is plus
• High school diploma or equivalent; Associate’s or bachelor’s degree in Logistics, Business Administration, or related field preferred.
• Strong understanding of freight forwarding processes, customs regulations, and supply chain management.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and partners.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Detail-oriented with strong organizational and problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced environment.

Job Type: Full-time

Salary : Competitive salary package based on experience, customer service background, and industry knowledge.

SEND ONLY RESUMES IN ENGLISH PLEASE

Job Type: Full-time

Pay: From $1.00 per month

Work Location: In person