Position Summary:
The Operations Support Specialist provides operational coordination between Product Management, Customer Service, and Factory Operations. This role ensures accurate product data, supports demand and inventory planning processes, and facilitates cross-functional communication to maintain product availability and customer satisfaction. The position acts as a key link between product strategy and operational execution within the manufacturing environment.

About Your Role:

• Serve as the primary liaison between Product Management, Customer Service, and factory operations.

• Support the execution of product-related initiatives within manufacturing and supply chain processes.

• Monitor and communicate operational metrics such as product availability, backlog, and lead times.

• Support pricing analysis and contribute to decision-making processes.

• Assist in managing aged, excess, or obsolete inventory.

• Maintain and ensure accuracy of ERP master data, including product configurations, lead times, and bills of materials.

• Support demand planning activities, including forecasting inputs and inventory parameter maintenance.

• Coordinate RGA/RMA activities and assist in the resolution of product quality issues.

• Track manufacturing lead times and communicate any changes that may impact customer deliveries.

• Support planning adjustments based on supply constraints or operational changes.

About You:

• Bachelor’s degree in Business, Operations, Supply Chain, Engineering, or a related field (or equivalent experience).

• 2–5 years of experience in operations, supply chain, product support, or manufacturing coordination.

• Experience working with ERP systems.

• Strong organizational, analytical, and problem-solving skills.

• Effective communication skills and ability to work cross-functionally.

• Experience in industrial or manufacturing environments is preferred.

• Knowledge of forecasting, inventory planning, and supply chain processes is a plus.

• Advanced Excel or data analysis skills are desirable.