Adobe Workfront Administrator / Support Analyst

Location: Mexico (Remote)

We are seeking a hands-on Adobe Workfront Administrator / Support Analyst to support and maintain the day-to-day operations of the Workfront platform. This role is ideal for someone who enjoys a mix of platform administration, user support, and continuous improvement, ensuring stability, usability, and adoption across the organization.

This position will act as the first line of support for Workfront users, while also contributing to configuration updates, documentation, and platform optimization initiatives.

Key Responsibilities

• Administer and configure Adobe Workfront, including:
  • Projects, tasks, templates
  • Custom forms, fields, statuses
  • Layouts and approval workflows
• Manage and triage incoming support requests:
  • Monitor support queues
  • Prioritize and resolve tickets within SLAs
• Provide first-line support to users:
  • Troubleshoot issues
  • Guide users on platform functionality and best practices
• Maintain and manage:
  • User access, roles, teams, and permissions
  • Governance and platform standards
• Perform routine platform maintenance:
  • Health checks
  • Release readiness support
• Document:
  • Configurations
  • Support processes
  • Known issues and resolutions
• Collaborate with stakeholders to:
  • Gather requirements
  • Implement minor enhancements and configuration updates
• Escalate complex issues to senior admins or Adobe support when needed

Required Qualifications

• Hands-on experience with Adobe Workfront administration or support
• Strong understanding of:
  • Projects, tasks, portfolios, programs
  • Templates and custom forms
• Experience working in a ticket-based support environment
• Strong troubleshooting and analytical skills
• Ability to communicate effectively with both technical and non-technical users
• Strong organizational and documentation skills

Preferred Qualifications

• Experience with Workfront Fusion (automation)
• Basic understanding of:
  • APIs
  • Integrations and system workflows
• Experience supporting marketing, creative, or operations teams
• Familiarity with:
  • Reporting and dashboards
  • Text mode (nice to have)

Day-to-Day Activities

• Review and triage new Workfront requests
• Resolve user issues and provide guidance
• Implement minor system updates and enhancements
• Maintain documentation and knowledge base
• Collaborate with senior admins and technical teams on escalations

About Blue Acorn iCi

Blue Acorn iCi, a business unit of Infosys Nova Holdings, LLC, is a digital experience partner helping global brands design, build, and optimize the future of customer engagement. We blend data, design, and technology to deliver connected commerce and content solutions that drive measurable results.

Specializing in the Adobe Experience Cloud, we provide end-to-end services across commerce, content, analytics, and customer insights. Backed by Infosys, we’re growing fast—and we’re looking for exceptional talent to grow with us.

Our teams work at the intersection of strategy and execution—solving complex challenges for industry leaders in healthcare, retail, manufacturing, and beyond. From large-scale digital transformation programs to platform implementations and ongoing optimization, we bring deep expertise and a collaborative mindset to every engagement.

Why Join Us?

Blue Acorn iCi is a place for curious thinkers, smart builders, and digital pioneers. We’re more than a consultancy—we’re a team of innovators helping the world’s top brands shape the future of digital.

Here, you won’t just contribute to a project—you’ll drive meaningful outcomes, collaborate with cross-disciplinary teams, and grow your skills in a high-impact, high-growth environment. We believe great work starts with great people, and we’re committed to creating a culture where talent thrives, ideas spark change, and results speak for themselves.

If you’re ready to push boundaries, deliver real value, and help shape the next generation of digital experiences—this is your place.

***For US based roles, candidates must have unrestricted authorization to work in the United States without the need for employer sponsorship now or in the future. Infosys Nova Holdings, LLC does not provide immigration or visa sponsorship for this position (including H4 EAD, H‑1B, OPT, CPT, TN, O‑1, E‑3, or J‑1 visas).***

Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more!

Blue Acorn iCi is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

Please click to read EEO Law and Pay Transparency Act and IER Right to Work Document and Privacy Notice.

Blue Acorn iCi will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at: careers@blueacornici.com.

California applicants: Please click here for CCPA disclosures.

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